It’s never been a more exciting time to join Vistra.

At Vistra, our purpose is progress. We believe our clients have the power to change the world and to do great things for global progress. We exist to remove the friction that comes from the complexity of global business and help our clients achieve progress without friction.

Progress happens when people come together and take action. We are committed to building a culture where our people can do just that.

The Opportunity

We have an exciting opportunity for an experienced operational leader to join our VFS team as Associate Director, VFS Operations. Based in the Foshan Global Delivery Hub, this role will lead the Accounting, Payroll and Corporate Secretarial (CoSec) service teams and report directly to the Regional VFS Head. The role is accountable for service delivery, people leadership, operational performance, risk and controls, stakeholder partnership, and the continued development and growth of the VFS delivery capability in Foshan.

Key Responsibilities

Strategic and Operational Leadership

• Provide overall leadership and direction for the VFS Accounting, Payroll and CoSec teams within the Foshan Global Delivery Hub.
• Translate regional VFS priorities into clear operating plans, capacity requirements, service objectives and measurable outcomes for the Foshan teams.
• Own service delivery performance across the three service lines, ensuring work is completed accurately, efficiently and in accordance with agreed timelines, service standards and control requirements.
• Drive operating model development, standardisation, automation and continuous improvement to strengthen scalability, quality and productivity.
• Lead migrations, transitions and new-scope onboarding, including readiness assessment, resource planning, knowledge transfer, risk management and post-go-live stabilisation.

People and Capability Leadership

• Lead, develop and retain a strong, engaged and accountable leadership team across Accounting, Payroll and CoSec.
• Establish clear objectives and responsibilities, provide regular coaching, and build succession plans and career pathways for critical roles.
• Partner with Talent Acquisition and HR on workforce planning, recruitment, onboarding, performance management and capability development.
• Foster a collaborative, inclusive and client-focused culture across service lines and locations.

Governance, Risk and Quality

• Establish effective governance routines and management information for service performance, capacity, quality, risk, controls and client experience.
• Ensure operational risks, service issues and control gaps are identified early, escalated appropriately and supported by timely corrective actions.
• Promote consistent documentation, process ownership and compliance with applicable policies, procedures and regulatory requirements.
• Support audits, control reviews and remediation activities, and ensure sustained closure of agreed actions.

Stakeholder and Client Partnership

• Act as the senior Foshan VFS contact for the Regional VFS Head, market leaders, service line leaders and key enabling functions.
• Build trusted relationships with regional and market stakeholders, providing transparent updates on performance, capacity, delivery risks and improvement plans.
• Partner with stakeholders to resolve complex or urgent matters, manage competing priorities and support a consistently high standard of client service.
• Identify opportunities to expand the Foshan delivery scope and strengthen collaboration across VFS and the wider Global Delivery Hub network.

Key Requirements

• Bachelor’s degree or above in Accounting, Finance, Business Administration, Law or a related discipline. A relevant professional qualification is strongly preferred.
• At least 15 years of relevant professional experience, including substantial leadership experience in shared services, global delivery, professional services or a multinational environment.
• Demonstrated experience leading sizeable, multi-disciplinary service delivery teams. Direct experience across Accounting, Payroll and/or Corporate Secretarial services is highly desirable.
• Proven ability to manage complex operations, service transitions, multiple stakeholders and competing priorities in a fast-paced environment.
• Strong understanding of operational governance, service management, risk and controls, quality management and continuous improvement.
• Strategic and commercial mindset, with the ability to translate business priorities into practical delivery plans and sustainable operating solutions.
• Excellent leadership, coaching, stakeholder management, influencing and change-management skills.
• Strong analytical and problem-solving capabilities, with the ability to interpret complex information and communicate clear recommendations to senior stakeholders.
• Fluency in written and spoken English and Mandarin.
• Client-service mindset, high integrity, sound judgement and the ability to remain effective under pressure.

Success in the Role

• Consistent delivery of accurate, timely and high-quality services across Accounting, Payroll and CoSec.
• A strong leadership pipeline, engaged teams and sustainable workforce capacity aligned with business demand.
• Effective risk management, control discipline and transparent governance.
• Measurable improvement in standardisation, productivity, scalability and stakeholder experience.
• Trusted partnership with the Regional VFS Head and regional and market stakeholders.

Company Benefits

At our Foshan office, we put employee well-being first. We offer a supportive working environment and a five-day working week. We also provide comprehensive medical insurance, an annual medical examination, and competitive annual leave, sick leave and celebration leave entitlements to support well-being and time to recharge.

If you are excited about working with us, we encourage you to apply or have a confidential chat with a member of our Talent Acquisition team. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey.