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Senior Associate, Service Delivery

Requisition ID:  2629

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.

Why Vistra

 

At Vistra, we believe our clients’ businesses and people can make a difference in the world. That’s why our work is focused on helping our clients act with confidence and speed to seize opportunity wherever it arises. As a global corporate service provider and fund administrator with more than 5,000 professionals in over 45 jurisdictions, we empower legal entities globally to work smarter, grow faster, act responsibly, protect capital and scale across borders — by doing what we do best: reducing risk and enhancing efficiency.

 

We support our clients over six sectors: Private Equity, Real Estate, Capital Markets, Corporate, Company Formation and Private Wealth and deliver value across three service lines:

 

  • Governance, Risk and Compliance
  • Advisory and Transaction Support
  • Finance, Accounting and Administration

 

We grow when you grow, and we succeed when we work together across boundaries and borders, as one team. So, our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.

 

You can also check out our LinkedIn Life page and our About us page to get a sense of Vistra’s culture and our values.

 

So, what do you think? If you are excited about working with us and think you can get the job done but not quite sure if you meet all the requirements 100%, we want to encourage you to give it a try OR have an informal chat with one of our Talent Acquisition representatives.   

 

Our opportunity for you:

 

We have an exciting opportunity for an experienced professional to join the Vistra Funds team as a Senior Associate, Service Delivery.

 

Purpose of the role:

Responsible for supporting a set of Fund client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.

 

Scope:

The main objective of this role is to be responsible for the service delivery to your clients or team clients, of all services sitting within the Service Family and support client relationship managers with the achievement of revenue targets for the Service.

 

 

Key responsibilities:

  • Support the  ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
  • Serve as a primary or general point of contact for your or teams client relationships and ensure client satisfaction.
  • Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Support relationship managers and the finance function for any outstanding client debt.
  • Work with your team to ensure we build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
  • Ensure you maintain the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD
  • Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
  • Support head of Service Delivery for the function to ensure the improvement of our total service delivery to clients.
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

 

 

Relevant experience:

  • Good  written and verbal communication.
  • Customer service oriented with a passion for consistently exceeding client expectation.
  • Good knowledge of software packages, i.e. Microsoft Office.
  • Good knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values.

 

Attributes & Skills:

Ideally 2 years relevant experience. Ideally to hold or willing to study towards a relevant qualification

 

Education/Professional Qualifications:

Relevant professional qualification, ideally A level or equivalent

 

Join US!

 

Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you.

 

Make a difference — seize your world of opportunity with Vistra!

 

LET’S GROW TOGETHER.

Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.

Location: 

GG

Department:  Real Estate (B403004)