Service Delivery Manager

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Service Delivery Manager, based in Mumbai Vikhroli. Reporting to the Senior Manager, this full-time and permanent position is based in India and offers regional coverage, allowing you to make a significant impact to our Management Accounts Department and its’ growth.

Key responsibilities:

•  Ensuring all deliverable are accurately completed on time as per the agreed SLA with client.
• Manage assigned client portfolio, actively motivate, counsel and support teams for goal congruence.
• Provide volume related matrix, alongside staff utilization and forecasted changes to the senior management to ensure correct resourcing level are in place.
• Seek guidance from Sr. management in case of sensitive issues (out of control of self-influence)
• Work as Subject Matter Expert and develop knowledge on cross functional subject (VAT, Payroll tax, Corp. Tax)
• Identify key roles within the team and develop succession plan for team members to be able to fill these roles.
• Training related to competence development are attended by all as finalized in PDR
• Trainings relevant to competence development are attended.
   

Key requirements

• Strong team-player with experience with working in a dynamic organization.
• Good Presentation skills & Customer Focus.
• Ability to manage change sensitively and in a collaborative manner
• Strong communication and influencing skills
• Continuously drive efficiency and quality improvements
• Understanding of Generally Accepted Accounting Principles
• Ability to take ownership and responsibility
• The incumbent should be a professionally qualified CA and CPA with Post qualification experience ranging from 6-10 yrs including and experience in US GAAP accounting.
• C.A, CPA

Company Benefits:

At our GSC office, we believe in putting our employees’ well-being first! We offer a hybrid working arrangement.
 

Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.
 

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!