Senior Transfer Agent

Requisition ID:  9473

A powerful combination

It’s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.


Our opportunity for you: 

We have an exciting opportunity for an experienced professional as Senior Transfer Agent.


Main responsibilities:

  • Prepare, review and sign off of investor onboarding documentation (FATCA/CRS files, application forms and due diligence of investor AML/KYC files)
  • Prepare and review investor statements, call and distribution notices as well as investor payment instructions
  • Assist the Team Leader in the preparation of Annual Review Plan and Audits
  • Execute an review cash reconciliations for incoming and outgoing funds
  • Monitor the investigation and resolution of fund related queries process
  • Highlight any risk areas and draft and implement procedures in order to mitigate the risks
  • Ensure all tasks are completed timely and accurately
  • Communicate promptly with client/investor to ensure all application forms and transfer documents are received and accurate
  • Prepare and review investor transaction notes/monthly valuation statements
  • Execute and review investor transactions (subscriptions, redemptions)
  • Prepare and review of client and investor reporting, audit requests and ad-hoc client requests
  • Work in close collaboration with the operational teams
  • Update all client and investor registration details into our Vistra Client database
  • Review and approve transactions into the Transfer Agency system
  • Report any suspicious behaviour in relation to AML guidelines to the Team Leader/Compliance Director
  • Work on various ad-hoc project
  • Record the working hours/client in the time billing system according to the objectives set


As a senior, we expect you to coach, develop and serve as a role model for members of your team:

  • Share your knowledge and experience with your direct colleagues 
  • Coach and review the work of the (Associate) Transfer Agents within your team
  • Be a buddy for new joiners in the team, in order to train and guide them

Attributes/Technical Skills:


  • Build and maintain effective relationships with colleagues, clients and third parties including lawyers, bankers, tax advisors and notaries
  • Be a team player and be supportive towards your colleagues
  • Take initiative by proactively following up on daily matters
  • Anticipate potential queries and issues. Address these queries in a timely manner by informing the responsible Team Leader and/or any other Vistra officer
  • Share your knowledge and experience with your direct colleagues
  • Be a role model to less senior colleagues in terms of professionalism and behaviour
  • Maintain communication with clients
  • Ensure that client deadlines are met
  • Adhere to internal procedures at all times
  • Build up an in-depth knowledge of your portfolio of clients, i.e. background, purpose and structure


Relevant Experience:


  • Strong knowledge of KYC/AML processes and procedures
  • Minimum of 5 years of experience with a professional services firm
  • Excellent communication and organisational skills in order to meet tight deadlines
  • Strong relationship management skills
  • Proactive with a client service orientated attitude
  • Ability to develop and grow our commercial business activity
  • Ability to solve problems, work independently and as a member of a team
  • University degree in Finance and/or in Economics (ACAMS AML certification would be a distinct advantage)

Company Benefits:

At our Vistra Luxembourg office, we believe in putting our employees’ well-being first!  We have a challenging position in an ambitious organization where no day is the same. A company with a view to the future where you can grow together with and, above all, put your own stamp on.

In addition, we offer:

  • Vistra Bonus Plan, based on Vistra Group performance and individual performance
  • 232 hours of holidays (29 days), plus public holidays;
  • Lunch vouchers for the amount of 10.80 EUR (18 per month);
  • Additional AXA Health Insurance of which Vistra pays 50% (Axa VitalPlus scheme);
  • Participation in Vistra Pension Scheme, after 6 months as a Vistra employee;
  • Reimbursement of your public transport costs up to the amount of 75 EUR per month for cross borders.
  • Sympass card discount (Sympass gives you access to exclusive discounts on your purchases and leisure activities in Luxembourg and the Greater Region). Concierge Services available by using the SYMPASS application.
  • Subsided gym membership  (Factory 4 the largest Fitness space in Luxembourg)
  • Remote and adaptive work arrangement (maximum 3 days per week work from home and minimum 2 days per week work from the office after the adaptation period)
  • Learning and training, i.e., via our digital learning environment ‘Vistra Skills Platform’
  • Support for professional qualificative eg ACCA
  • Regular social events
  • Free coffee, tea and fresh fruits in our office

Vistra supports employees’ charitable efforts by encouraging engagement in Corporate Social Responsibility (CSR) initiatives and projects to improve our impact as a company. 

If you are excited about working with us, we encourage you to apply! Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!


Join us!

Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you.

Make a difference — seize your world of opportunity with Vistra!




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