Senior Manager – Migrations | Global Delivery Hub

About Vistra

Vistra is a leading provider of fund administration, corporate services, capital market services, and private wealth management. With more than 9,000 professionals across 50+ jurisdictions, we combine local expertise with global scale to help clients navigate complexity and unlock opportunity. Our Global Delivery Hub (GDH) model is central to how we deliver consistent, high-quality services at scale — and the Migrations team sits at the heart of making that transformation happen.

Role Summary

As Senior Manager – Migrations, you will lead a portfolio of concurrent migration projects, transitioning work from local markets to our Global Delivery Hubs with seamless precision. This position would be based out of our Foshan Delivery Hub, China. You will own the end-to-end migration lifecycle across multiple workstreams, driving governance, methodology, and stakeholder alignment at a senior level.

Ensure seamless transitions that are invisible to clients — maintaining or improving service quality throughout every migration.

You will report to the Head of GDH Migrations, playing a critical role in scaling our global delivery model while protecting client relationships and service continuity. The role requires a blend of programme leadership, stakeholder management, and deep operational expertise.

What Success Looks Like

• 95%+ of migrations delivered on time and within budget
• Minimal client-facing service degradation during and after migration, measured through client satisfaction scores and SLA adherence
• No material operational disruption to BAU activities during transition periods
• Familiarised with Vistra Migration Playbook and methodology and ensuring compliance across all migration workstreams
• Migration Managers are effectively coached, developed, and engaged
• Reduction in post-migration defects and rework
• Lessons learned are systematically captured and embedded into future migrations
• Established a clear communication rhythm with direct reports(if any) and leadership

Key Responsibilities

• Lead & Own a portfolio of concurrent migration projects from initiation through hypercare to steady-state handover
• Develop, maintain, and continuously improve migration playbooks, methodologies, and governance frameworks
• Ensure client-facing teams are fully briefed and equipped to maintain service continuity, with no disruption visible to external clients
• Drive change management activities at portfolio level, ensuring smooth adoption at both sending and receiving locations
• Manage project budgets, resourcing plans, and vendor/partner delivery against agreed milestones.
• Negotiate scope, timelines, and resource commitments with clarity and commercial awareness
• Coach and develop Migration Managers and project resources, fostering a high-performance team culture
• Engage and align regional and global stakeholders including Country Managing Directors, GDH Operations leads, and Client Relationship Managers
• Report progress, risks, and issues to the Head of GDH and Senior leadership with clarity and confidence
• Conduct rigorous post-migration reviews and embed lessons learned into the migration methodology and future delivery cycles
• Drive root cause analysis for migration defects and implement corrective/preventive actions
• Ensure data integrity, reconciliation, and validation processes are robust and repeatable
• Champion a culture of quality, accountability, and continuous improvement across the migrations function
• Drive automation and tooling improvements to increase migration throughput and reduce manual effort

Who You'll Work With

• Head of GDH Migrations — your direct manager and key sponsor
• Core team of Migration Managers whom you will coach and develop
• Country Managing Directors and local operations teams at sending locations
• GDH Operations leadership at receiving locations
• IT and Systems teams for technology readiness and integration
• HR and Workforce Planning to support resourcing transitions

Experience & Qualifications

• 8+ years of experience in migration/programme management, operational change, or large-scale programme delivery at least 5 years leading migration or transformation programmes
• Background in corporate services, fund administration, or financial services preferred
• Proven track record in change management, with experience driving adoption across geographically distributed teams
• Experience managing and developing high-performing teams
• Strong commercial acumen including budget ownership and vendor/partner management
• Proficiency with project management tools such as MS Project, Smartsheet, Jira, Azure DevOps or equivalent
• Familiarity with Reporting & BI platforms (Power BI, QuickSight, Tableau) and Collaboration platforms (SharePoint, Confluence, Teams)
• PMP, PRINCE2, MSP, or equivalent project/programme management certification preferred
• Experience in financial services or professional services environments preferred

Requirements

• Bachelor's degree or above in Commerce, Business, IT or related field;
• Strong business English & Mandarin, both written and verbal with the ability to present information clearly and professionally to different audiences.
• Flexibility to collaborate across time zones in support of regional and global stakeholders
• Drives discipline in execution while maintaining agility
• Understands cost, value, and ROI implications of migration decisions
• Highly organized, detail-oriented, and disciplined in follow-through.
• Thrives in fast-paced, evolving programme environments
• Operating with minimal supervision, anticipating needs before they arise
• Occasional travel may be required to support migration cutovers or key stakeholder engagement

Company Benefits:

At our Foshan office, we believe in putting our employees’ well-being first! We offer a great working environment and 5 working days per week.

Additionally, we provide comprehensive medical insurance, annual medical examination and competitive annual leave, sick leave and celebration leave entitlement to support your well-being and time to recharge or explore your passions out of work.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!