Senior Payment Officer

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Senior Payments Officer. Reporting to the Head of Payments, this full-time and permanent position is based in our Luxembourg office and offers regional coverage, allowing you to make a significant impact to our Funds business and it’s growth.

You will work as part of the Centralised Payments Team that forms Vistra’s Global Payments Hub servicing our global clients in Real Estate, Capital Markets, Private Equity and Corporate and Private Clients.
You will play an important role in delivering daily end-to-end payments processing as well as being a key driver for the Team’s service targets across operating and productivity improvements, operational quality control, internal stakeholder service level agreements and compliance. In this position you will work in collaboration with our offshore centers that will will assist in preparing the work to be done, while oversight/ control over the entire process and development will be done by you to ensure complete workflow. 

Key Responsibilities:

• You will successfully execute or review the daily full payments cycle and client service driving increased operational quality control and accuracy as well as meeting the Teams’ service requirements for internal and external stakeholders. Including but not limited to all KPIs and SLA in place. Have and able to demonstrate with examples a “client first attitude”. 
• Provide administrative assistance on invoices and transaction recommendation process that includes managing telephone calls, taking messages, incoming and outgoing correspondences, call backs, related beneficiaries checks, obtaining approvals and ensuring the timely execution of payments in line with strict service level agreements in place.
• Receive, check, analyse, confirm and prepare or review payment instructions previously agreed with accuracy. Work in collaboration with the operations team and client team involved to provide accurate reports related but not limited to invoices, approvals, updates in relation to payments and track record in place to demonstrate accuracy at all levels. 
• Proven experience with various banking platforms, related cut off times, problem solving track records
• Build and manage strong and effective relationships with colleagues, clients, third parties including lawyers, bankers, asset managers, administrative authorities, tax advisors and notaries.
• Proven experience with various Tax governmental bodies  in Luxembourg in relation to various types of invoices receive, ensuring to capture invoices related to Tax and VAT for payments 
• Coordinate with Banks (execution of payments, any issues on the execution of payments, ensure that bank account has sufficient balance to cover the payments, keeping our records updated).
• Ensure transactions processed are done diligently in accordance with internal procedures and AML regulations in place.
• Deliver prompt and timely resolution of any transactions queries.
• Coordinate and review the preparation and execution of payments performed by more junior members of the team or remote resources.
• Actively promote Vistra’s recommended payment processes to our clients.
  Contribute to the development of best practices and process efficiency by strengthening the book of policies and procedures and by attending process re-engineering projects as subject matter expert.

Attributes/Technical Skills:

• You have driven and passion for client service with a commitment to swift and proactive problem resolution. 
• You have proven experience/ working with various treasury management systems 
• Very good knowledge/Strong proficiency in EXCEL is an asset and of MS Office, outlook included
• Fluent in English with strong communication skills (verbal and written). Knowledge of German would be is considered a plus.
• Delivers high standards of accuracy and quality control.
• Team player who actively contributes to raising team performance.
• Adapt at time management and rigorous in prioritizing daily work effectively and efficiently.
• Flexible and stress resistant while working well under pressure
• Knowledge of Payments platform such as Multiline, Alpha FX, JPM and other bank platforms.

Relevant Experience:

• Demonstrates 4+ years progressive experience in a professional services firm with a good understanding of payment platforms as well as Microsoft 365®
• Previous experience as Payments Officer or treasury officer or an accountant is highly appreciated

Education and Professional Qualifications:

• Hold at least a Bachelor’s degree in Business Administration, Finance or Accounting or similar with knowledge of AML/KYC processes and procedures

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!