Senior Officer Corporate

A powerful combination

It’s never been a more exciting time for our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people. 

Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

We have an exciting opportunity for you to join our team as Senior Officer Corporate based in our Channel Islands business. Reporting to the Manager Corporate, this full-time and permanent position is based in our Jersey office and offers the opportunity to expand your Corporate market experience, allowing you to make a significant impact to our business and its' growth.

The role is responsible for supporting a set of Corporate client relationships and managing day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.

Key Responsibilities:

• Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
• Serve as a general point of contact for your team’s client relationships and ensure client satisfaction.
• Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Ensure all work performed is invoiced on time and in line with client contracts.
• Support relationship managers and the finance function for any outstanding client debt.
• Work with your team to ensure we build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice, and support.
• Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
• Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
• Support head of Service delivery for the function to ensure the improvement of our total service delivery to clients.
• To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

SLA Management

• Flag anticipated SLA issues in a timely manner to your line manager or the Service Delivery Lead so that a resolution can be agreed.

Compliance

• Works closely with Internal audit/compliance to improve and maintain strong control environment.
• Works closely with key stakeholders (e.g., Legal, Risk and compliance) to ensure that all processes remain compliant.
• Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service.

Signing Powers

• ‘B or C’ signatory of Vistra Trust Company (Jersey) Limited as appropriate

Relevant Experience/ Skills:

Communication:

• Ensure clear and effective communication with department and across Vistra;
• is a strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers

Attributes/ Technical Skills:

• Good written and verbal communication.
• Customer service oriented with a passion for consistently exceeding client expectation.
• Good knowledge of software packages, i.e., Microsoft Office.
• Good knowledge of relevant regulatory requirements and standards.
• To live and breathe Vistra Value

Professional Qualifications/Relevant Experience:

• Ideally 2 years relevant experience Ideally to hold or willing to study towards a JFSC Table 5 qualification.

Education:

• Relevant professional qualification, ideally A level or equivalent

Company Benefits: 

• Hybrid working
• 25 days holiday
• Private Medical Insurance
• Pension 5% employer with an additional 2% matching.
• 4 x Life Assurance
• Private Health Insurance
• £200 Wellbeing subscription
• 1 professional subscription per year
• Flu inoculations offered once a year in the Autumn
• Discretionary Bonus

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!