Senior Manager

A powerful combination

It’s never been a more exciting time to join our organisation. Tricor and Vistra have now merged to form one organisation, which means we’re now a powerhouse of over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.

We have an exciting opportunity for you to join our team as Senior Manager, based in our Luxembourg office.

Key responsibilities:

Supervise client servicing:

• Be a key contact person for new and existing clients and their advisers in collaboration with the relationship management team
• Provide impeccable and professional service to clients at all times
• Review invoicing information system to ensure accuracy of invoices issued to the clients
• Timely debt collection (45 days)
• Develop and promote in depth knowledge of clients’ services within the team
• Ensure compliance (internal and external) is properly adhered to at all times
• Take-up directorships/mandates on Luxembourg entities where required
• Record the working hours/client in the time billing system according to the objectives set, and monitor accurate time writing by both local and internal service provider’s teams is accurate

Supervise, coordinate and coach the different members of your team:

• Organise the work of your team members: portfolio allocation, allocation of administrative support, monitoring workload of all team members, supervise holiday plans, ensure back up and hand over
• Co-ordinate the deliverables of the local and internal service provider’s teams in line with service level agreements
• Conduct daily huddles and weekly meetings with the team - encourage positive and pro-active cooperation between teams
• Provide relevant training courses to team members on various subjects
• Review the time recording and chargeability of the team members to ensure profitability of the portfolio
•  Maintain an open, positive, dynamic, and constructive team atmosphere and be available to answer all business related questions coming from your team members
•  Set team OKR’s in accordance with the Management Team at the start of each calendar year and ensure a follow-up two to three times a year
•  Responsible for first line HR questions (i.e. holiday’s approval, sick leave follow up…)
•  Monitor KPIs (in accordance with service level agreements)

Responsible for the implementation and the achievement of budget and promotional plans of your team:

• Set team OKR’s in accordance with the Management Team at the start of each calendar year and ensure a follow-up two to three times a year
• Follow up on chargeability on a weekly basis
• Follow up on sales and promotional plan for identified team members
• Follow up on business development activities that correspond to your teams’ portfolio

Develop new business through means of marketing and sales:

• Understand Vistra’s service offerings
• Identify opportunities for up/cross sales globally
• Attend seminars, conferences and business development initiatives
• Client visits and questionnaires completion to both existing as well as clients to be developed
• Maintain and grow your network

Develop a thorough knowledge of the business:

Remain up to date on the following topics:

• • AML/CFT Regulations
  • AML/KYC Policy of Vistra
  • Alternative Investment Industry
  • Market developments
  • Client file knowledge

Key Requirements:

• Strong relationship management
• Proactive and flexible with a client service orientated attitude
• Ability to deal with multiple tasks requested at the same time
• Ability to develop and grow our commercial business activity
• Minimum 7 years of experience within a Private Equity department
• Minimum 3 years of experience of managerial experience

Company Benefits:

At our Vistra Luxembourg office, we believe in putting our employees’ well-being first!  We have a challenging position in an ambitious organization where no day is the same. A company with a view to the future where you can grow together with and, above all, put your own stamp on.

In addition, we offer:

• Vistra Bonus Plan, based on Vistra Group performance and individual performance
• 248 hours of holidays (31 days), plus public holidays;
• Lunch vouchers for the amount of 10.80 EUR (18 per month);
• Additional AXA Health Insurance of which Vistra pays 50% (Axa VitalPlus scheme);
• Participation in Vistra Pension Scheme, after 6 months as a Vistra employee;
• Reimbursement of your public transport costs up to the amount of 75 EUR per month for cross borders.
• Sympass card discount www.sympass.lu (Sympass gives you access to exclusive discounts on your purchases and leisure activities in Luxembourg and the Greater Region). Concierge Services available by using the SYMPASS application.
• Subsided gym membership www.factory4.lu  (Factory 4 the largest Fitness space in Luxembourg)
• Remote and adaptive work arrangement (maximum 3 days per week work from home and minimum 2 days per week work from the office after the adaptation period)
• Learning and training, i.e., via our digital learning environment ‘Vistra Skills Platform’
• Support for professional qualifications eg ACCA
• Regular social events
• Free coffee, tea and fresh fruits in our office

Vistra supports employees’ charitable efforts by encouraging engagement in Corporate Social Responsibility (CSR) initiatives and projects to improve our impact as a company. You could participate in team volunteering activities to support your communities, with one day per year being paid for. Don’t have the time? With Payroll Giving it will be easier and more financially attractive for you to donate to charity.

If you are excited about working with us, we encourage you to apply!  Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!