Senior Manager, Operational Excellence, Global Incorporations

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Senior Manager, Operational Excellence, Global Incorporations.

This is a strategic leadership role within the Global Incorporations (GI) service area, responsible for driving the modernization and automation of processes related to forming and maintaining legal entities in offshore jurisdictions. The primary objective is to analyze existing workflows, identify inefficiencies, and implement technology-driven solutions that deliver measurable cost and time savings. This role serves as a bridge between GI clients and users and the technical teams, and is instrumental in transforming the way GI operates, ensuring best-in-class service delivery and operational excellence.

The ideal candidate will demonstrate not only strategic vision and analytical acumen, but also patience and resilience when navigating the complexities of multi-decade business operations. Success in this position requires a deep commitment to understanding legacy processes and fostering an environment where team members feel supported as they adapt to new technologies and ways of working. Those who can balance empathy with a drive for innovation will thrive, guiding others through change while maintaining a focus on long-term goals and continuous improvement.

Key responsibilities:

• Lead comprehensive process analysis and mapping for all activities involved in forming and maintaining legal entities in offshore jurisdictions.
• Identify opportunities for digital transformation, automation, and streamlining of manual processes to reduce turnaround times and operational costs.
• Collaborate with cross-functional teams-including IT, compliance, legal, and business units-to design, test, and implement automated workflows and digital solutions.
• Develop business cases and ROI analyses for proposed process improvements and technology investments.
• Oversee project management for transformation initiatives, ensuring timely delivery, quality, and alignment with organizational goals.
• Monitor and report on process performance metrics, using data-driven insights to drive continuous improvement.
• Stay abreast of emerging technologies, industry trends, and regulatory changes impacting offshore incorporations and legal entity management.
• Foster a culture of innovation, change management, and process excellence within the Global Incorporations team.

Key requirements:

• Bachelor's degree required; Master's degree preferred in Business Administration, Information Systems, Operations Management, or related field.
• 8+ years of experience in process improvement, digital transformation, or automation roles, ideally within legal, financial, or professional services.
• Proven track record in leading end-to-end process optimization projects and implementing digital solutions.
• Strong knowledge of process mapping, Lean, Six Sigma, or other continuous improvement methodologies.
• Experience with automation technologies (e.g., AI, RPA, workflow automation tools) and digital platforms.
• Excellent analytical, project management, and communication skills.
• Ability to thrive in a fast-paced, matrixed, and international environment
• Business proficiency to communicate in English verbally and in writing

Company Benefits:

At our Hong Kong office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and celebration leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!