Senior Manager, ORM

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Senior Manager, Operational Relationship Management. Reporting to the Associate Director, Relationship Management, this full-time and permanent position is based in Singapore.

Key responsibilities:

• Developing close professional relationships with clients and advisors to ensure long term, profitable relationships, being attentive to client needs and concerns and maintaining client confidentiality
• Cultivating professional relationships with professional advisers and service providers to enable the possibility of further referrals of business
• Managing  the onboarding process of new clients liaising with business development, compliance, legal and client services  to ensure smooth and successful client intake
• Facilitating delivery of a quality service for all clients assigned and responding promptly and proactively to client queries, keeping other members of the client handling team advised of progress
• Understanding of the product and services as well as the internal systems and processes
• Ensuring an efficient turnaround time for all enquiries
• Attending meetings with clients

Key requirements:

• Degree in Economics/Law/Finance/Accounting or equivalent
• At least 7 years relevant work experience in a similar position
• Excellent communication and organizational skills in order to meet tight deadlines and able to recognise and respond to risk situations
• Able to solve problems, work independently as well as in a team
• Ability to multi-task
• Comfortable in dealing with clients
• Good presentation and client oriented. Good networking contacts and abilities
• Self-starter with excellent planning & organizational skills

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!