Senior Manager, Client Solutions, Global Incorporations

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Senior Manager, Global Incorporations, Client Solutions. Reporting to the Head of Client Solutions, Global Incorporations, this full-time and permanent position is based in Hong Kong and offers regional coverage, allowing you to make a significant impact to our Global Incorporations Services and its’ growth.

Key responsibilities:

• Develop and implement comprehensive strategies to optimize client services, ensuring alignment with company goals.
• Foster and maintain high-level relationships with premium clients, understanding their business needs, and delivering tailored solutions including provision of full spectrum corporate services for both onshore and offshore entities
• Lead, mentor, and develop a team of client solutions professionals, overseeing daily operation and fostering a high-performance culture.
• Support on training for colleagues and subordinates particularly on work process, updated legislations/regulations and corporate services know how
• Work in the cross functional projects to identify opportunities for process improvement in client service delivery and implement the best practices.
• Collaborate with Commercial, Compliance and GSC to ensure seamless and cohesive service offering.
• Liaison with oversea offices to observe and maintain efficient statutory filing services for clients
• Analyze performance metrics, client feedback, and market trends to drive continuous improvement
• Act as the voice of the client within the organization, ensuring client needs are prioritized and addressed.
• Monitoring changes in offshore legislation and regulations; ensure all client interactions and services comply with relevant compliance and regulatory standards.
• Support management on ad hoc assignments

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Key requirements

• 8 - 10 years of relevant client management or a related role, with a focus on the incorporation or legal services industry
• Bachelor’s degree in business administration, law or related field
• Proven leadership and team management experience at a senior level
• Exceptional communications, negotiation and interpersonal skills
• Strong strategic thinking and problem-solving capabilities
• Experience in implementing process improvements and managing change
• Proficiency in data analysis tools and Viewpoint system

Company Benefits:

At our Hong Kong office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!