Senior Client Manager, Client Servicing

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Senior Client Manager. Reporting to the Senior VP Structured Finance / VP Structured Finance, this full-time and permanent position is based in Dublin or Shannon, Ireland and offers regional coverage, allowing you to make a significant impact to our Aviation Capital Markets department and it’s growth.

Purpose of Role

Overall management of a client servicing team responsible for delivery of cash management, monthly investor reporting and administration services to a portfolio of clients

Key Responsibilities

This position requires management of the following:

• Overall transaction and client relationship management
• Managing and leading a team of 2-5 people, including oversight, supervision, coaching and mentoring for any more junior team members involved in reporting and administration services for client portfolio
• Responsibility for ensuring high client service levels are maintained by all team members
• Key client responsibility for assigned engagements
• Proactively manage deals by understanding clients’ needs and deal documents
• Take responsibility for ensuring client administrative and operational procedures are managed effectively and kept up to date
• Pro-actively ensure work is completed accurately within agreed timescales
• Review of operative documents and implementation of suitable controls and processes, ensuring all tasks are appropriately resourced and managed
• Overseeing and managing all relevant aspects of each transaction including but not limited to the related documentation and administrative tasks arising from same
• Review of output from assigned team members, ensuring this is completed to a high standard and within prescribed deadlines; such output includes but is not limited to:

• Monthly Investor Report following strict application of the cash flow waterfall processes and checklists

• Reconciliation of servicer reports to bank accounts and Monthly Reports
• execution of funds transfers to and from accounts, as required
• receipt and disbursement of funds through to settlement
• daily cash reconciliation of client operating accounts through to resolution

• Assist Accounting team in the annual audit process, ensuring review of any deliverables as required
• Annual budgetary process and variance reporting – working in close collaboration with the Servicer

• Attendance and participation at client board meetings and AGMs where required (e.g. to present financial results), and ensuring subsequent filing of the financial statements with the CRO is completed
• Liaising with the internal company secretary and compliance department, and the client in relation to corporate filings to ensure compliance with Irish law and any contractual obligations
• Successful implementation of all relevant systems, policies, process and controls and responsibility for ensuring compliance with same
• Ensure all inquiries both internal and external are dealt with promptly
• Maintaining excellent working relationships with clients, servicers, investors, rating agencies, legal counsels and others as appropriate
• Assessing client profitability
• Ensuring clients are billed in accordance with agreed terms
• Ensuring achievement of targets and KPIs as agreed with the directors
• Any other ad hoc duties that may be assigned to you from time to time

Attributes/Technical Skills

• Demonstrates a strong client services ethos, delivering and promoting exceptional service to clients
• Communicates in an effective and professional manner, with excellent verbal and written skills
• Results oriented, making and meeting commitments
• Strong organisational skills with ability to prioritise tasks and deadlines
• Highly organised with an eye for detail
• Proactive, self-motivated and ability to work on own initiative
• Positive approach to teamwork
• Analytical mindset with ability to identify opportunities for leaner, consistent processes which promote accurate data capture

Relevant Experience

• Up to 4 years experience, preferably in the client services industry or accounting practice
• Experience in aviation industry a significant advantage, but not essential
• People management experience

Education and Professional Qualification       

• Qualified accountant (ACCA/ACA/CPA/CIMA) preferable, but not essential

Company Benefits:

• 27 days annual leave per annum
• Private medical insurance
• Pension: 2% employee and 6% employer contributions
• Life assurance 4x salary
• Income protection
• Commuter tax saver scheme
• Bike to work scheme

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!