It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Senior Billing Associate. Reporting to the Manager, Billing, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact to our Billing Services and its’ growth.

Key responsibilities:

• Manage a portfolio of complex and strategically important client accounts.
• Drive collection of overdue debt while maintaining strong client relationships.
• Achieve and exceed cash collection and ageing reduction targets.
• Review aged debt regularly and prioritise high-risk balances.
• Secure payment commitments and ensure agreed actions are followed through.
• Prepare and present portfolio updates, highlighting key risks, blockers, actions and escalation requirements.
• Build effective working relationships with clients, Client Managers, Relationship Managers, Finance Teams and senior stakeholders.
• Work with operational and commercial teams to investigate billing and service-related issues.
• Maintain compliance with Credit Control policies and governance requirements.
• Share best practices and assist with onboarding and training of new team members.
• Support the Team Leader or Manager with portfolio reviews, escalations and process improvements.

Key requirements:

• Proven track record of managing complex debt portfolios and delivering collection results.
• Strong stakeholder management and negotiation skills.
• Excellent analytical and problem-solving abilities.
• Ability to influence stakeholders without direct authority.
• Strong communication skills, both written and verbal.
• Advanced Microsoft Excel skills.
• Experience working with ERP systems such as SAP.
• 3-4 year’s relevant experience.
• A degree in Finance or equivalent.   

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a fully sponsored Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!