Senior Associate, Global Services

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as a senior associate in our global services team, this full-time and permanent position is based in UK and offers regional coverage, allowing you to make a significant impact to our Corporates Department and it’s growth.

Purpose of Role

We are recruiting an senior associate, global services, to ensure that client services are administered in an accurate and timely manner whilst maintaining high levels of client satisfaction. This position would be ideal for someone who is solution focused, disciplined, proactive, & seamlessly forges close working relationships with internal teams and our client stakeholders to make operating globally, feel borderless by ensuring that we are connected to our clients’ challenges, and their strategies.

Scope

Executing our Service Management Framework, you will be responsible for driving account and relationship governance, facilitating client & account team meetings, managing account communications, client invoicing and maintaining account plans, delivering excellent client service across multiple accounts, whilst collaborating with internal stakeholders to support opportunity management, helping our clients achieve progress without friction. 

The Global Delivery team supports clients who are expanding their operations into the UK and international markets, offering tailored accounting, HR, payroll, and tax solutions. Leveraging Vistra’s global network of 85 offices, alliance partners, and professionals, we ensure seamless cross-border service delivery. Acting as the single point of operational accountability across the Vistra group, our team specialises in supporting fast-growing businesses. You will help guide clients through their market expansion journey, proactively identifying challenges and developing operational solutions that are client-focused and scalable. 

Our brand brings together our unique skills, talents, and capabilities to create a promise and to deliver an outstanding experience for our clients. It’s how our brand on the inside underpins everything our clients experience on the outside.

The senior associate will be responsible for three key activities

1 Operational service management.

2 Account governance.

3 Relationship management & client communications

Key Responsibilities

Orchestrate Service Excellence, understand & align to client strategies & challenges:

• Drive account retention through excellent client service, collaborate with the Enterprise Account Team (Commercial sales).
• During client service interactions, identify new opportunities by connecting client needs to additional solutions offered by the organization, collaboratively engaging with Enterprise Account Team to ensure follow up and ultimate account growth.
• Own the service quality process for your client portfolio, conducting client reviews with account team members.

Drive Vistra’s Strategic Account Plan, Advance Revenue Growth and Achieve Retention:

• Coordinate  ongoing delivery governance, including maintaining action logs and facilitate regular client calls.
• Support and coordinate Onboarding, service activation, external service providers and Vistra operational resources to ensure a frictionless client experience.
• Maintain accurate client invoicing using SAP
• Manage risk and compliance standards in your client portfolio, in collaboration with compliance team
• Facilitate & coordinate regular account meetings with the account team, from agenda to objectives.
• Maintain clear communications with client including participating in quarterly business reviews with clients.
• When required support account RFP’s engaging with internal stakeholders.

Grow & Maintain High Impact Relationship, Teaming & Personal Growth:

• Effectively build formal and informal relationship networks with clients, inside Vistra and with our affiliate network
• Serve as the central point of contact & communications for the broader account team, service markets, affiliates & the Global Service Centre, located in Mumbai, to facilitate strong account governance, swift service resolution, whilst developing relationships with regional teams.
• Create & share regular team newsletter (weekly /monthly) related to the account, that consolidates recent & relevant news (Google Alerts), announcements, account data, relationships updates and performance metrics.
• Work with the team to create and maintain relationship map, client meeting calendar, client  health checks to drive consistent interaction & investment in our CRM (Salesforce.com)
• Demonstrate teamwork through onboarding new members of the team.
• Some international travel may be required.

Attributes/Technical Skills

• Ability to gain the confidence and trust of others through honesty, integrity and authenticity, especially with clients.
• Self-motivated, with excellent communication and client management skills.
• Adaptability & flexibility
• Ability to identify issues and coordinate experts to solve client issues.
• An expert at creative problem-solving. Making sense of complex and sometimes contradictory information to effectively solve problems by engaging experts as needed.
• Strong team player that embraces international collaboration
• Basic project management skills and able to prioritise and ensure agreed timelines are met.

Relevant Experience

• Minimum of 1-2 years post qualification experience as account manager or customer success manager in B2B professional services or similar role serving large multi-national organisations
• Competent with MS Office (Outlook, Excel, Word, Power Point) and some familiarity with SAP, Salesforce.com, Monday.com would be beneficial (though not required)
• International experience within a Business Services, Finance Services,  Legal Services, Consulting or similar department of a multinational corporate or consultancy company would be favourable but not essential.

Education and Professional Qualification

• Educated to degree standard, or qualified by experience – Business Management, Economics, Finance and Accounting, Law or similar.

Company Benefits

• 25 days annual leave per annum
• Private medical insurance cover 
• Health cash plan
• Pension: 3% employee and 7% employer contribution, increasing from April 2025 to 8% employer
• Life Assurance 4x Salary
• Group income protection
• Season ticket loan
• Ride to work scheme
• A day’s birthday leave
• Ability to buy up to one week’s annual leave per year

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!