Senior Associate, Assistant Relationship Management, Company Formation

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Senior Associate, Assistant Relationship Management, Company Formation. Reporting to the Senior Manager, Relationship Management, Company Formation. This full-time and permanent position is based in Hong Kong and offers regional coverage, allowing you to make a significant impact to our Company Formation and its’ growth.

Key responsibilities:

• To work closely with Relationship Managers to ensure that all internal sales delivery processes are handled in an efficient and effective manner
• To handle and support the sales delivery process regarding orders for companies incorporated in different offshore jurisdictions, involving email/telephone contact with clients, and the issuance of job quotations to clients
• To work as a central co-ordinator between Relationship Management, internal operations (Formations/Technical Services/Technical Advisory/Client Acceptance), and as necessary, other Vistra offices
• To assist in completion of New Incorporation forms, before returning for review and/or sign-off by clients
• To handle collection from clients of KYC forms, due diligence documents, and attend to the necessary commercial checks and internal system reviews, prior to passing to Client Acceptance team
• To handle client’s initial stage enquiries for technical services as may be required for their offshore company(ies)
• To handle incoming payment/cheques (COD) and update cheque lists for Finance
• To deal with relevant system updates eg change of administrator/change of client contact details
• To handle any ad hoc duties, as assigned from time to time

Key requirements

• Degree holder in Business Administration or any related discipline
• At least 4 years of customer service/account servicing experience
• Willingness to learn
• Polite and helpful, with positive attitude towards client-servicing
• Ability to work independently and under pressure. Also, able to form an effective part of a larger Vistra team
• Self-motivated, well-organized and detail-minded
• Good interpersonal skills and willing to take-on challenges
• Knowledge of company incorporations processes, would be an advantage
• Good Command of Excel, Work, Outlook, and PowerPoint
• Good written and oral fluency in both English and Mandarin
• Fluency in Cantonese is mandatory
• Working knowledge of ViewPoint/ SAP would be an advantage

Company Benefits:

At our Hong Kong office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!