Senior 2 - Business Analyst

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Senior 2 - Business Analyst. Reporting to the Manager, Operations Relationship Management, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact to our team and its’ growth.

Key Responsibilities:

•         Support the coordination and delivery of system and process improvement initiatives across Vistra and Client platforms, ensuring alignment with business priorities and operational needs.
•        Perform business analysis activities such as requirements gathering, process mapping, impact analysis, and documentation, collaborating closely with stakeholders across jurisdictions.
•        Track and follow up on project milestones, ensuring timely delivery of assigned workstreams through structured governance and reporting frameworks.
•         Manage change requests by assessing operational impacts, documenting requirements, and facilitating cross-functional discussions to drive alignment.
•         Maintain static and operational data accurately by working with relevant teams to ensure updates comply with client and regulatory expectations.
•         Identify improvement opportunities and support implementation of scalable solutions through automation, documentation standardization, and workflow refinement.
•         Provide support during testing and implementation phases, including user acceptance testing (UAT), go-live readiness, and post-deployment tracking.
•         Collaborate with global stakeholders across business, tech, and operations teams to ensure clear communication, expectation alignment, and knowledge sharing.
•         Train and review the work of junior staffs
•         Maintain project documentation using tools such as SharePoint, Monday.com, and Excel to support transparency and auditability.

Key Requirements:  

•         Solid understanding of business analysis principles and change management processes in a structured project environment.
•         Familiarity with both Agile and Waterfall methodologies, with the ability to adapt based on project type and stakeholder preferences.
•         Effective communication and stakeholder management skills, with the ability to work with cross-functional teams across regions.
•         Hands-on experience in using platforms such as Viewpoint, Investran, Salesforce, or other financial systems is an advantage.
•         Strong organizational and analytical skills, with the ability to manage competing priorities and meet deadlines.
•         Minimum 6 years of experience in business analysis, operational coordination, or change support roles in the financial services industry.
•         Bachelor’s degree in Business, Finance, Information Systems, or a related field. Certifications such as Agile/Scrum, PRINCE2 Foundation, or similar are a plus.

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a fully sponsored Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!