Senior 1 - Client Services

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that

We have an exciting opportunity for you to join our team as Senior 1-Client Services. Reporting to the Executive Director - Head of Operations, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact and its’ growth. 

Key responsibilities:
    Ensure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate.
    Accurate processing and supervision / validation and reconciliation of investors’ dealing instructions and payments.
    Monitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors.
    Periodic Investor Reporting (OE and CE Funds).
    Maintenance of share registers and investor contacts on different investor platforms.
    Provide support to different teams on intricate issues regarding Customer Due Diligence on new investors, transfer of Shares, subscription and redemption process.
    Ensure accuracy of all reporting carried out by the Investor Services Team.
    Ensure all reporting, both internal and client deadlines, are adhered to.
    Ensure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 – SSAE18 Standards.
    Following the business processes as defined and help improving such processes on an ongoing basis.
    Organizational skills in order to manage multiple tasks in a fast-paced, time sensitive environment.
    Flag and escalate client issues in a timely manner.
    Self-review of work prior to handing over internally or to clients.
    Communicate with clients and investors on a day to day basis concerning ongoing work.
    Review investors details required for FATCA/CRS and ensure that they are complete and reporting is completed in line with revenue requirements and as per agreed deadline.
    Ensure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs

Key requirements 
Attributes & Skills

    Team player
    Attention to detail
    Strong work ethic
    Good interpersonal skills to ensure effective working relationship with team members and colleagues
    Well organised
    Ability to deliver within tight deadline
    Reliable
    An advanced knowledge of Laws and Regulations issued by the Financial Services Commission regarding OE and CE Funds
    Investor Reporting software knowledge
    Advanced level of capability of the MS Office suite, Word & Excel
    Company, product and market knowledge
    Basic accounting knowledge
    At least 5 years’ experience in the relevant field
    Degree holder or fully qualified ACCA or ICSA

Company Benefits:

At our Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!