Relationship Manager

It’s never been a more exciting time to join Vistra.   

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

Our opportunity for you: 

We have an exciting opportunity for an experienced professional as Relationship Manager and your responsibilities include:

Account Management:

• Generates revenue from building and maintaining effective long-term relationships with clients
• Owns the Service Level Agreements with clients
• Formulate solutions that meet client expectations
• Retain assigned accounts
• Identify cross-selling business or additional sales opportunities up-sell VISTRA´s services
• Support the coordination of client relationship management for multijurisdictional client accounts with other VISTRA offices
• Understands competitor activities and industry trends

Client Service Delivery:

• Build and maintain strong sustainable relationships with assigned accounts
• Provides day-to-day client advice and support and act as escalation point
• Close coordination with Sector heads (DCS) to relay client feedback, track deliverables.
• Liaises with other functions (Operations, other Vistra offices, internal and local service providers) to deliver services to assigned accounts
• Take-up directorship/mandates in client companies where required – ensure that these companies are compliant with all requirements under Luxembourg Law
• Contribute to projects with a direct impact on clients or sectors covered
• Monitor client satisfaction on a regular basis

Relevant experience: 

• Prior experience of client management, including strategic relationships and with C-suite interaction
• Broad knowledge of financial markets and industry, or a restless curiosity to deepen understanding
• University degree in Business Administration, Law, Economics or a proven track-record in the key accounts area
• Minimum of 7 years of experience with a professional services firm

Company Benefits:

At our Luxembourg office, we believe in putting our employees’ well-being first!  We have a challenging position in an ambitious organization where no day is the same. A company with a view to the future where you can grow together with and, above all, put your own stamp on.
 

In addition, we offer:

• Bonus Plan, based on Group performance and individual performance
• 248 hours of holidays, plus public holidays;
• Lunch vouchers for the amount of 10.80 EUR (18 per month);
• Additional AXA Health Insurance of which Vistra pays 50% (Axa VitalPlus scheme);
• Participation in Pension Scheme, after 6 months as a employee;
• Reimbursement of your public transport costs up to the amount of 75 EUR per month for cross borders.
• Sympass card discount www.sympass.lu (Sympass gives you access to exclusive discounts on your purchases and leisure activities in Luxembourg and the Greater Region). Concierge Services available by using the SYMPASS application.
• Subsided gym membership www.factory4.lu  (Factory 4 the largest Fitness space in Luxembourg)
• Remote and adaptive work arrangement (maximum 3 days per week work from home and minimum 2 days per week work from the office after the adaptation period)
• Learning and training, i.e., via our digital learning environment ‘ Skills Platform’
• Support for professional qualifications eg ACCA
• Regular social events
• Free coffee, tea and fresh fruits in our office

We supports employees’ charitable efforts by encouraging engagement in Corporate Social Responsibility (CSR) initiatives and projects to improve our impact as a company.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!