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Senior Manager - Indirect Tax Operations

Requisition ID:  1404

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.

Seize your world of opportunity


Vistra are a global business with 5000 employees in 85 offices in 45 jurisdictions. We are among the top 3 corporate services businesses globally and have a fast paced, exciting and entrepreneurial culture. We encourage new ideas and fresh thinking and are growing rapidly.


At Vistra, we believe all our colleagues, working with our clients, can change the world.


Our purpose is to empower businesses, families and individuals to make a difference — to seize opportunity. We are not a traditional company; our services and technology span sectors, jurisdictions and definitions.


Like our clients, we are disrupting the status quo, always looking for new opportunities to grow and striving every day to improve what we do best — enhancing efficiency and reducing risk so that our clients can focus on their next big breakthrough.

And that all starts by empowering you. We grow when you grow, and we succeed when we work together across boundaries and borders, as one team.


So our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.

Let’s grow together.




We are looking to recruit a Senior Manager - Indirect Tax Operations to provide advanced indirect tax compliance services to a portfolio of Vistra clients to include preparation and review of indirect tax computations, returns and in conjunction with the Tax Advisory team work across multiple sectors, including Technology, Property/Real Estate, and Capital Markets in various corporate, GP and LP structures. The successful candidate will manage and be responsible for all UK personnel who deliver the services to clients, manage a large portfolio of UK clients; the majority of which will have international issues to be considered, and be 1 of a team of 7 based in the UK. 


The role offers you the variety of work that you would get in a practice but with the breadth and depth of an in house role.  We offer flexible working arrangements and the opportunity to work in a team who are passionate about delivering exceptional client service.

Scope of the role:

o    Responsible for the service delivery of all indirect tax services 
o    Responsible for management of the indirect tax compliance team;
o    Deliver and sign out compliance services on the full range of applicable Indirect Tax matters to clients;
o    Responsible for the identification of potential matters for clients requiring technical Indirect Tax advice and refer them to the Tax Advisory team;
o    Proactively identify Indirect Tax service offerings and opportunities and work with internal resources to promote and sell such offerings to existing and prospective clients across the Vistra network.

Key responsibilities:


•    Manage ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. 
•    Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
•    Ensure all work performed is invoiced on time and in line with client contracts.
•    With the relevant sector head and operational lead, prepare the annual budget for the service line.
•    Serve as the initial contact person for escalations and ensure client satisfaction.
•    Maintain tight control over the project schedule, risks, scope of work and budget; ensure that operational teams and subcontractors have a clear understanding of client requirements.
•    Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
•    Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD.
•    Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
•    Participate and be involved in both regional and group initiatives and projects relevant to the Service.


Process Owner
•    Alongside the Director of Tax Operations – UK as owner for the service, to be responsible for the approval of any changes to processes.
•    To drive and be responsible for continuous improvement.


SLA Management
•    Alongside the Director of Tax Operations – UK, undertake detailed planning to ensure that operational capacity matches demand.
•    Monitor SLA delivery to ensure that all agreed service levels are met or exceeded.  
•    Flag anticipated SLA issues in a timely manner to the Operations Director so that a resolution can be agreed.


Reporting & Compliance
•    Preparing management and board reports.
•    Liaising with senior management across the organisation.
•    Supporting the month end process where necessary.
•    Works closely with Internal audit/compliance to improve and maintain strong control environment.
•    Works closely with key stakeholders (e.g. Legal, Risk and compliance) to ensure that all processes remain compliant.

Qualifications and attributes: 

•    Minimum 5 years relevant experience with at least 3 years at Manager or Senior Manager level.
•    CTA or ADIT (or equivalent such as CA) qualification is desirable although not essential depending on experience.
•    Detailed knowledge and working experience of Indirect Tax in the UK across multiple sectors, including Technology, Property/Real Estate, and Capital Markets in various corporate, GP and LP structures.
•    Strong track record on technical tax matters in a client based environment.
•    Experience of leading a team which delivers technical indirect tax services to clients.


Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.


Reading, GB London, GB Bristol, ENG, GB, BS1 6FL

Department:  Operations (B401010)

Job Segment: Manager, Compliance, Management, Legal