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Manager, Global Entity Governance

Requisition ID:  4500

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.

Why Vistra


At Vistra, we believe our clients’ businesses and people can make a difference in the world. That’s why our work is focused on helping our clients act with confidence and speed to seize opportunity wherever it arises. As a global corporate service provider and fund administrator with more than 5,000 professionals in over 45 jurisdictions, we empower legal entities globally to work smarter, grow faster, act responsibly, protect capital and scale across borders — by doing what we do best: reducing risk and enhancing efficiency.


We support our clients over six sectors: Private Equity, Real Estate, Capital Markets, Corporate, Company Formation and Private Wealth and deliver value across three service lines:


  • Governance, Risk and Compliance
  • Advisory and Transaction Support
  • Finance, Accounting and Administration


We grow when you grow, and we succeed when we work together across boundaries and borders, as one team. So, our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.


You can also check out our LinkedIn Life page and our About us page to get a sense of Vistra’s culture and our values.


So, what do you think? If you are excited about working with us and think you can get the job done but not quite sure if you meet all the requirements 100%, we want to encourage you to give it a try OR have an informal chat with one of our Talent Acquisition representatives.   


Our opportunity for you:


Vistra is currently recruiting for a Manager, Global Entity Governance. This is an exciting new role within a new and growing service line within Vistra. This role can be based in Bristol, Reading or London.


A typical Global Entity Governance (GEG) client is a relatively large corporation, with its group structure already established, covering multiple jurisdictions. The client requires assistance in ensuring its global group is and remains compliant with local laws. The focus is on company secretarial, corporate compliance and other such non-fiscal entity compliance and governance. Usual contact point is General Counsel/legal teams, Company Secretariat or for the smaller organisations the CEO or CFO.


The Manager will support the Associate Director in being part of the operational team that provides a single point of accountability for the client relationship and service delivery of GEG. The role will include liaising with Vistra local offices and relevant local service providers to ensure a smooth and efficient service to client.  It is anticipated the GEG team will be a centre of excellence for entity management, creating best in class operational efficiency. This role is integral to its success.


The Manager will help manage our clients’ portfolios across multiple markets, managing risk and ensuring compliance, whilst proactively identifying issues and developing client driven solutions. 


The successful candidate will be required to demonstrate the following:


  • Gaining experience in governance and company secretarial matters to provide a best in class GEG service
  • Ability to develop a team of high performing professionals who can work with clients, colleagues and suppliers across multiple locations to develop and execute good client service
  • Developing strong/ enduring client relationships which ensure year on year growth
  • Developing tailored solutions to client challenges, and working with colleagues to provide practical solutions
  • Building the relationships with stakeholders, within clients, Vistra network and service providers to ensure right first time, optimum service delivery at optimal price
  • Maintaining an internal governance framework to ensure risk and compliance standards in client portfolio, in collaboration with Compliance team
  • Delivery against a set budget
  • Strong collaboration and influencing skills to create a dynamic environment of growth from existing clients (upsell cross sell) and growth from new clients
  • Helping the Associate Director manage the team


This role can be based in Reading, London or Bristol.




The Manager will be responsible for:


  • Support a team of UK personnel to deliver operational service excellence to clients requiring global co sec and subsidiary governance
  • Contribute to identifying and implementing technology enhancements for internal and external service delivery excellence
  • Maintain client service delivery whilst working to keep to set team budgets
  • Working to meet industry beating SLAs, set for the team to maintain a market leading position
  • Being part of operational service delivery, ensuring consistent net promotor scores and client satisfaction.
  • Liaising with colleagues for mutual cross sell up sell opportunities
  • Manage relationships with Vistra’s extended partner network to maintain consistency and quality across international service delivery to our clients


Key responsibilities:


  • Being part of a team helping to manage ongoing contractual relationships to clients for GEG.
  • Working collaboratively with colleagues and partners to  to deliver  contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Continuing to update technical expertise, qualifications and experience required to provide the Service
  • Promote the organisation's capabilities to clients, identify sales opportunities, working with colleagues to achieve contract extensions or new and additional business
  • Manage the delivery of services from external service provider to clients and proactively escalate where expectations are not met.
  • Help team leaders with planning to ensure that operational capacity matches demand.
  • Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed.
  • Ensure SLAs are met and compliance requirements adhered to.
  • Helping to grow awareness of GEG as a service line.
  • Manage the CPD programme for your operation to required levels for the Service. 


Attributes/ Technical Skills:


  • Self confident, with excellent communication and client management skills.
  • Strong management skills, creating and instilling a high-performance culture.
  • Customer service oriented, gaining trust with clients and with a passion for consistently exceeding client expectations.
  • Ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
  • Ability to identify issues and bring in experts to solve client and internal issues
  • Lead against priorities and deadlines, manage team workloads
  • Sound knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values. 


Relevant Experience


  • A strong working knowledge of governance and company secretarial matters
  • Strong experience of having worked in global services environment and a client facing role
  • Evidence of having managed a team


Education/Professional Qualifications:


  • Educated to degree level or qualified through experience
  • Experience of and/or qualifications in company secretarial or legal matters an advantage. 


Join US!


Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you.


Make a difference — seize your world of opportunity with Vistra!






Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.


Bristol, ENG, GB, BS1 6FL Reading, GB London, GB

Department:  Commercial (B401002)

Job Segment: Compliance, Recruiting, Manager, Law, Legal, Human Resources, Management