Process and Improvement Analyst

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Process and Improvement Analyst. This full-time and permanent position is based in Poland and offers regional coverage, allowing you to make a significant impact on our operations and its' growth.
 

Key Responsibilities and Attributes:

• Collaborate with Commercial, Compliance/Legal and Operations to build a process inventory (current and target state)
• Plan and implement process and service improvement projects through business process reengineering, reinforce controls and establish a roadmap for longer term initiatives
• Lead & facilitate process mapping workshops with Commercial, Compliance/Legal and Operations to capture As Is processes, identify bottlenecks, and design streamlined processes
• Drive & facilitate end-to-end process redesign and performance improvement through the identification and elimination of non-value-added activities
• Consider processes from a Client centric perspective, ensuring that the designs take into account Commercial objectives to grow the business
• Document & align processes in line with regulatory requirements, process governance & framework
• Drive fact based analysis to identify insights on areas of business priority, wasted efforts and opportunities for process efficiency  
• Work with relevant teams to determine how new technologies can support reengineering operational processes
• Design and implement process measurement tools to track and report on the effectiveness of process improvements
• Identify and facilitate quick win initiatives to drive benefits realization
• Partner closely with operational owners and key functional stakeholders to implement approved standardized processes and maximize efficiencies
• Ensure all process documentation are aligned with quality standards
• Monitor information and trends to ensure process performance are achieving results and that services meet service levels
• Identify issues/risks and participate in problem resolution

Key requirements

• 5+ years of work experience in a Project Management/Business Analyst capacity
• Domain knowledge in Client Onboarding, Client Due Diligence (KYC) and/or Client Lifecycle Management
• Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineering
• Experienced in change and improvement projects including process mapping and process re-design and implementation
• Able to overcome adversity/resistance to change and influence others to drive the highest results
• Adaptability to changing priorities and a fast-paced environment
• Very good team player with distinctive communication skills and high interpersonal competence, high motivation, and positive work attitude
• Strong stakeholder management skills and ability to collaborate and communicate effectively across various functions in the organisation
• Capability to proactively figure out next steps and break through stalemate situations
• Highly organized, attention to detail, excellent follow through skills and ability to work independently and motivate a team
• Excellent presentation and communication skills, both in written and oral

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!