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Senior Corporate Officer

Requisition ID:  1619

Each one of us brings something different to Vistra, working as one team to deliver the right solution. That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable. Vistra offers a unique platform for our clients and our people to seize the world of opportunities. At the heart of everything we do are our core values:  Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.”

Vistra is currently looking to recruit a Senior Corporate Officer to be responsible for supporting a set of Corporate client relationships and manage day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures.

 

To proactively develop your existing client’s relationships and to support with your team’s client relationships and support new business commercial activities to develop new relationships. 

 

Purpose of the role

  • You will:
    • support where appropriate the Jersey owner who has responsibility for the service delivery of the Service.
    • assist with the profitability and financial performance of the Service.
    • assist with the creation and meeting of industry beating SLAs, plus the KPI's to monitor performance against them for the Service.
    • assist with the process owner for the Service where required.
    • support sector heads with the client net promotor score.

 

Scope

  • You will:
    • be responsible for the service delivery to your clients or team clients, of all services sitting within the Service Family as more clearly defined in the Vistra Service Navigator.
    • Support client relationship managers with the achievement of revenue targets for the Service.
    • Support client relationship managers with the achievement of EBITDA (earnings before interest, taxes, depreciation, and amortization) targets for the Service.
    • Support the business owner on any projects relevant to the Service where required.
    • Support with the creation, achievement, enhancement and reporting of all SLAs relevant to the Service for your clients.

 

Key Responsibilities

  • Support the ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
  • Serve as a general point of contact for your team’s client relationships and ensure client satisfaction.
  • Support the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Support relationship managers and the finance function for any outstanding client debt.
  • Work with your team to ensure we build and maintain strong relationships with clients as well as other teams and provides day-to-day assistance, advice, and support.
  • Ensure you maintain the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD.
  • Where appropriate promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
  • Support head of Service delivery for the function to ensure the improvement of our total service delivery to clients.
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

 

SLA Management

  • Flag anticipated SLA issues in a timely manner to your line manager or the Service Delivery Lead so that a resolution can be agreed.

 

Compliance

  • Works closely with Internal audit/compliance to improve and maintain strong control environment.
  • Works closely with key stakeholders (e.g., Legal, Risk and compliance) to ensure that all processes remain compliant.
  • Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service.

 

Signing Powers

  •  ‘B or C’ signatory of Vistra Trust Company (Jersey) Limited as appropriate  

 

Relevant Skills & Experience

Communication:

  • Ensure clear and effective communication with department and across Vistra;
  • is a strong communicator to various stakeholders, including colleagues, clients, auditors, and suppliers.                                                                                                                           

 

Attributes/Technical Skills

  • Good written and verbal communication.
  • Customer service oriented with a passion for consistently exceeding client expectation.
  • Good knowledge of software packages, i.e., Microsoft Office.
  • Good knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values.

 

Professional Qualifications/Relevant Experience

  • Ideally 2 years relevant experience Ideally to hold or willing to study towards a JFSC Table 5 qualification

 

Education

  • Relevant professional qualification, ideally A level or equivalent

 

Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission’

Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra. We believe that everyone is equal and unique, and by embracing diversity it makes us better company. This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.

Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission.

Location: 

JE, JE1 4TR

Job Function:  Corporate


Job Segment: Law, Compliance, Legal