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Assistant Manager- Real Estate

Requisition ID:  1621

Each one of us brings something different to Vistra, working as one team to deliver the right solution. That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable. Vistra offers a unique platform for our clients and our people to seize the world of opportunities. At the heart of everything we do are our core values:  Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.”

 

Vistra is currently recruiting for an Assistant Manager within the Real Estate division. This is a rare opportunity  for an ambitious person to join a growing team with an entrepreneurial spirit. The successful candidate will be responsible for managing a diverse portfolio with a focus on real estate, proactively developing existing client relationships, support new business and develop new relationships, within a positive and collaborative working environment.

 

Purpose of the Role:

You will:

  • Authorised Signatory of Vistra Nominee Companies as required
  • be support where appropriate the Jersey owner who has responsibility for the service delivery of the Service;
  • manage and be responsible for select Service Delivery personnel who deliver this service to clients;
  • assist with the profitability and financial performance of the Service;
  • assist with the creation and meeting of industry beating SLAs, plus the KPI's to monitor performance against them for the Service;
  • assist with the process owner for the Service where required;
  • support sector heads with the client net promotor score.

 

Key Responsibilities

  • Manage ongoing contractual relationships and the operational delivery of services to clients.
  • Serve as a primary point of contact for client relationships and ensure client satisfaction.
  • Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Be jointly responsible with the finance function for any outstanding client debt.
  • Be responsible for the implementation of annual fee increases.
  • Support Service Delivery lead as a contact person for escalations and ensure client satisfaction.
  • Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
  • Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD
  • Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
  • Support head of Service delivery for the function to ensure the improvement of our total service delivery to clients.
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

 

 

SLA Management

  • Undertake detailed planning to ensure that operational capacity matches demand.
  • Monitor SLA delivery to ensure that all agreed service levels are met or exceeded. 
  • Flag anticipated SLA issues in a timely manner to the Service Delivery Lead so that a resolution can be agreed.
  • Decision maker on fee, debt and service disputes within approved limits.

 

HR Management:

  • Recruitment, illness management and performance appraisal are managed in cooperation with the HR team.
  • Professional knowledge is up to date and being shared with team members.
  • Aims to achieve management and processing of activities in the most cost optimised manner - drives towards scale and cost optimisation.
  • Resource management, including new hires, utilisation and migration of activities to the SSC and team structure.
  • Manage the CPD programme for your operation to required levels for the Service

 

Compliance

  • Works closely with Internal audit/compliance to improve and maintain strong control environment.
  • Works closely with key stakeholders (e.g. Legal, Risk and compliance) to ensure that all processes remain compliant.
  • Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service

 

  

Relevant Experience & Skills

Communication:

  • takes a leading role in clear and effective communication with department and across Vistra;
  • is a strong communicator to various stakeholders, including colleagues, clients, auditors and suppliers.                                                                                                                            

 

Team leadership qualities:

  • translates mission, strategy and policies into team actions;
  • communicates in such a way that organisation is energised and motivated;
  • ensures that all supporting issues are in place to execute the strategy;
  • propagates the Vistra policy and values (internal/external);
  • introduction and supervision of risk awareness at all levels in the business unit.

 

Individual leadership and delegating:

  • keeps team members responsible for performance and results, and emphasizes their own responsibility in monitoring progress;
  • measures performance in a clear and consistent way;
  • provides timely and clear feedback to improve performance and results;
  • supports and mentors his/her team members;
  • enables the team to realise objectives;

 

Presence during meetings:

  • is confident to take initiatives where needed and is able to chair meetings;
  • is able to contribute to a tactical solution in conflict situations.

 

Attributes / Technical Skills:

  • Excellent written and verbal communication.
  • Strong management skills with a drive to creating and instilling a high-performance culture.
  • Customer service oriented with a passion for consistently exceeding client expectation.
  • Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
  • Sound knowledge of software packages, i.e. Microsoft Office.
  • Sound knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values.

 

Professional Qualifications / Relevant Experience

  • Minimum 5 years relevant experience with at least 3 years at Senior Administrator or Assistant Manager level
  • Ideally to hold JFSC Table 5 qualification

 

Education:

  • Relevant professional qualification, ideally degree level or equivalent

 

'Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission'

Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra. We believe that everyone is equal and unique, and by embracing diversity it makes us better company. This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.

Vistra (Jersey) Limited is regulated by the Jersey Financial Services Commission.

Location: 

JE, JE1 4TR

Job Function:  Real Estate


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