Payments Officer

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Payments Officer, based in our Luxembourg office. You will work as part of the Centralised Payments Team that now forms Company's Global Payments Hub servicing our global clients in Real Estate, Capital Markets, Private Equity and Corporate and Private Clients.

You will play an important role in delivering daily end-to-end payments processing as well as being a key driver for the Team’s service targets across operating and productivity improvements, operational quality control, internal stakeholder service level agreements and compliance.

Key responsibilities:

• You will successfully execute the daily full payments cycle and client service driving increased operational quality control and accuracy as well as meeting the Teams’ service requirements for internal and external stakeholders.
• Provide administrative assistance on invoices and transaction recommendation process that includes managing telephone calls, taking messages, incoming and outgoing correspondences, obtaining approvals and arranging the timely execution of payments in line with strict service level agreements.
• Prepare or review payment instructions previously agreed with accuracy.
• Build and manage strong and effective relationships with colleagues, clients, third parties including lawyers, bankers, asset managers, administrative authorities, tax advisors and notaries.
• Contact with Banks (execution of payments, any issues on the execution of payments, ensure that bank account has sufficient balance to cover the payments, keeping our records updated).
• Ensure transactions processed are done diligently in accordance with internal procedures and AML regulations in place.
• Deliver prompt and timely resolution of any transactions queries.
• Work together with other offshore members in the execution of payment in a timely manner.
• Actively promote company's recommended payment processes to our clients.
• Contribute to the development of best practices and process efficiency by strengthening the book of policies and procedures and by attending process re-engineering projects as subject matter expert.

Key requirements:

• You have driven and passion for client service with a commitment to swift and proactive problem resolution
• Hold a Bachelor Degree in Finance or Accounting or similar with knowledge of AML/KYC processes and procedures.
• Demonstrates 2+ years progressive experience in a professional services firm with a good understanding of payment platforms as well as Microsoft 365®.
• Fluent in English with strong communication skills (verbal and written).
• Delivers high standards of accuracy and quality control.
• Team player who actively contributes to raising team performance.
• Adapt at time management and rigorous in prioritizing daily work effectively and efficiently.
• Flexible and stress resistant while working well under pressure.

Company Benefits:

At our Luxembourg office, we believe in putting our employees’ well-being first!  We have a challenging position in an ambitious organization where no day is the same. A company with a view to the future where you can grow together with and, above all, put your own stamp on. 
In addition, we offer:

• Company Bonus Plan, based on Group performance and individual performance
• 232 hours of holidays (29 days), plus public holidays;
• Lunch vouchers for the amount of 10.80 EUR (18 per month);
• Additional AXA Health Insurance of which Company pays 50% (Axa VitalPlus scheme);
• Participation in Company's Pension Scheme, after 6 months as our employee;
• Reimbursement of your public transport costs up to the amount of 75 EUR per month for cross borders.
• Sympass card discount www.sympass.lu (Sympass gives you access to exclusive discounts on your purchases and leisure activities in Luxembourg and the Greater Region). Concierge Services available by using the SYMPASS application.
• Subsided gym membership www.factory4.lu  (Factory 4 the largest Fitness space in Luxembourg)
• Learning and training, i.e., via our digital learning environment ‘Skills Platform’
• Support for professional qualifications eg ACCA
• Regular social events
• Free coffee, tea and fresh fruits in our office

We support employees’ charitable efforts by encouraging engagement in Corporate Social Responsibility (CSR) initiatives and projects to improve our impact as a company. 

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!