Team Leader - Billing

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Team Leader - Billing. Reporting to the Manager, Billing, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact to our Billing Services and its’ growth.

Key responsibilities:

• In charge of one or several locations/ products and responsible for managing a team of people
• Work in collaboration with Seniors to plan and monitor day to day deliverables.
• Oversee day to day activities of team members and monitor work assignments to ensure all resources are fully utilized.
• Work closely with other Vistra locations and external clients in the process of migrating work to the team.
• Use time sheet data to produce output Metrics and rebilling data and be accountable to any queries.
• Maintain details of work completed and time sheets in Time Tracker to allow production of monthly statistics, and rebilling data.
• Training and review the work of Seniors.
• Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes.
• Analyse large volumes of data to generate valuable insights, prepare comprehensive reporting, reconciliations, quality assurance checks, audits, and trend analysis.
• Act as a primary escalation point for operational issues in the team.
• Preparing accurate KPIs/Reports.
• Participate in ad hoc projects or matters.

Key requirements:

• Good leadership skills.
• Excellent communication skills both written and verbal.
• Deadline-oriented to ensure that tasks and projects are completed on time.
• The ability to adapt and respond to changing work situations and environments.
• Flexible to work across different teams.
• Conflict resolution skills.
• Ability to work well under pressure.
• Self-driven and highly motivated individual, able to work independently.
• Proactiveness and ability to take initiatives.
• Proficiency in MS office applications (Word & Excel).
• Strong team player.

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a fully sponsored Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!