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Business Process Owner - Billing (P2B)

Requisition ID:  4710

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.


Why Vistra

At Vistra, we believe our clients’ businesses and people can make a difference in the world. That’s why our work is focused on helping our clients act with confidence and speed to seize opportunity wherever it arises. As a global corporate service provider and fund administrator with more than 5,000 professionals in over 45 jurisdictions, we empower legal entities globally to work smarter, grow faster, act responsibly, protect capital and scale across borders — by doing what we do best: reducing risk and enhancing efficiency.


We support our clients over six sectors: Private Equity, Real Estate, Capital Markets, Corporate, Company Formation and Private Wealth and deliver value across three service lines:

  • Governance, Risk and Compliance
  • Advisory and Transaction Support
  • Finance, Accounting and Administration


We grow when you grow, and we succeed when we work together across boundaries and borders, as one team. So, our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.


You can also check out our LinkedIn Life page and our About us page to get a sense of Vistra’s culture and our values.


So, what do you think? If you are excited about working with us and think you can get the job done but not quite sure if you meet all the requirements 100%, we want to encourage you to give it a try OR have an informal chat with one of our Talent Acquisition representatives.


Our opportunity for you:


Role-Business Process Owner – P2B


Purpose of Role

This individual will be responsible for contributing to the end state design, and progress toward and implementation of the Target Operating Model (“TOM”) of the P2B component.



Scope of work will be focussed mainly on the relevant Component and associated platform, but there is a requirement to coordinate with other platform components and other platforms. Therefore, the scope of the role is global with multiple stakeholders across the entire Vistra group. Some travel may also be required.


Key Responsibilities 

With regard to the ongoing operation of the relevant Component:

  • Jointly responsible with the GPO and technology component owner for maintaining and implementing the component roadmaps, and ensuring the component roadmap is aligned to the strategic vision for the associated platform
  • Jointly responsible with the GPO and technology component owner in ensuring the component is run effectively, properly governed, controlled and that the business users are fully trained and supported
  • Work closely with the GPO and technology component owner on change prioritisation and sequencing, with practical consideration to benefits, costs, resource constraints, technology/business strategy, risk, complexity, governance, architectural integrity and technical fit with other platform changes
  • Work closely with relevant functional SMEs
  • Drive the continuous improvement of the components by coordinating and funneling requirements from a diverse group of global business stakeholders (including users, clients, management, commercial and strategy teams)
  • Key sign off and approver of all component changes and responsible for coordinating business testing (UAT)
  • Work closely with the GPO to help the business to optimize processes, controls and improve data quality
  • Help standardize processes and rationalize applications where possible
  • Facilitate user training and ensure the wider business adopts any component improvements and changes
  • Work with the GPO to organize business forums for the purpose of gathering requirements, priorities and feedback for the component roadmap
  • Act as an escalation point for any key issues and risks that need to be addressed
  • Help communicate improvements and changes to the wider business
  • Champion organisational changes required to deliver the component roadmap
  • Foster an environment of collaboration and partnership with the technology team to ensure component is successfully evolved
  • Identify, communicate and help manage associated component issues/risks
  • Assist with the production of business case documents
  • Provide the appropriate level of detail and effectively communicate activity, challenges, accomplishments, blockers to all key stakeholders in a timely manner

With specific regard to process ownership:

  • Work such that processes are in line with applicable, external standards and /or regulations (e.g. ISO, ISAE, SSAE,etc. and with a goal to apply the SECAR methodology where possible (Simplify, Eliminate, Centralise, Automate, Relocate)
  • Keep current on market and regulatory trends across key markets and implement related insights into the processes
  • Responsible for implementing the global process roadmap, associated projects, change backlog, and keeping these current, e.g.:
  • maintain the global standard process maps and approved variations for local / market regulation
  • maintains the process register for all in-scope processes
  • As part of implementation and continuous improvement efforts provide recommendations and guidance on which activities of a process should be carried out at the appropriate staff level with indications on which processes
  • Sets priorities and proactively resolve country, regional, and functional conflicts
  • Work closely with and submit proposals to the Regional Operations Directors on change prioritisation and sequencing, with practical consideration to costs and benefits, resource constraints, dependencies, technology/business strategy, risk, complexity, governance, architectural integrity and technical fit with other platforms and applications could and which ones ought to be carried out of an SSC (while accounting for local regulatory considerations).

Attributes/Technical Skills

  • Strong commercial and strategic awareness
  • Specific knowledge of the client service offering, products, operational processes and controls relevant to the Client Acceptance & Onboarding (including KYC & screening)
  • Good awareness of the available technology and latest industry developments relevant to the Client Acceptance & Onboarding (including KYC & screening)
  • Knowledge of change management controls operating within a multinational financial services group
  • Demonstrable experience in leadership with an ability to display diplomacy and good judgement
  • Excellent verbal and written communication skills with an ability to effectively convey complex technical information in a clear and concise manner
  • Good stakeholder management and influencing skills with natural ability to adapt language and communication style to suit the intended recipient
  • Ability to collaborate closely with other technology and business teams/divisions to ensure a consistent approach and alignment to group strategy
  • Effective planning and organisational skills to manage competing priorities
  • Strong interpersonal skills with the ability to build and maintain good relationships with all levels of management and staff
  • Advanced business analysis skills to understand business needs
  • Good problem-solving skills with ability to make meaningful contributions to solution design, to ensure due regard to the business perspective


Relevant Experience


  • A minimum of 5 years’ experience within the relevant business domain
  • A sound understanding of the clients, services, people, processes and data associated with the relevant component
  • Experience of operational improvement projects and initiatives
  • Has a vision of how the component could/should be evolved and operated to meet the needs of the business and strategy
  • Proven ability to successfully implement and drive organisational change
  • Ability to make decisions on behalf of the wider global business and/or able to ensure that decisions are escalated and arrived at in a timely manner
  • Experience of working with business systems and applications in a financial/professional services organisation
  • Business analysis experience and ability to work closely with senior management to identify and implement efficiencies and continuous improvement
  • Professional fluency in written and oral English




  • Education to degree standard (or equivalent qualification by experience)



  • Relevant business specific qualifications and memberships
  • Project/change management qualifications (e.g. Agile, Prince2)
  • Operational and business analysis qualifications (e.g. Lean, Six Sigma)
  • Background of contributing to project and programmes portfolios, Technology industry experience


Join US!

Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you. 

Make a difference — seize your world of opportunity with Vistra!



Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.


Mauritius, MU

Department:  Management (A101001)

Job Segment: Compliance, Business Analyst, Change Management, Lean Six Sigma, Recruiting, Legal, Technology, Management, Human Resources