Manager - Client Acceptance

It’s never been a more exciting time to join Vistra.   

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.   

We have an exciting opportunity for you to join our team as Manager – Client Acceptance Process , based in our Mumbai office. This full-time and permanent position is based in India and offers regional coverage, allowing you to make a significant impact to our Client Acceptance Process and its’ growth.

Key responsibilities:

• Leadership and management of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes for the assigned business line / jurisdiction.
• Driving governance calls with stakeholders by presenting dashboards demonstrating KPIs are delivered as per agreed SLAs on completeness, timeliness and accuracy standards.
• Ensure KYC policies and procedures are consistently applied and that critical issues /risks are escalated to stakeholders in a timely manner.
• Maintain subject matter expertise on AML/KYC matters and guide the teams for compliance and ensure that Standard Operating Procedures (SOPs), process maps, training material and records are kept up to date.
• Identify trends, actionable root cause for all errors / escalations and areas for improvement and implement corrective actions as needed.
• Drive excellent performance, foster a service quality, innovation, and continuous improvement culture by developing, coaching and training the teams, providing feedback, celebrate achievements and recognize team member efforts on an ongoing basis.
• Drive service improvements and efficiencies, demonstrated by productivity gains, appropriate utilization of available capacity across teams and ensure cross-training amongst team members;
• Work closely with Client Acceptance leadership to ensure any transition of new processes is planned, supported and executed to expectations.
• It is important that the candidate be exceptionally well organized and able to work under pressure to tight deadlines and is essential for them to be proactive.

Key requirements

• At least 10 years of relevant experience with Corporate service providers / Banks / Financial Institutions serving global customers such as corporates / trusts / funds / other legal entities in Client acceptance / Onboarding / Client Reviews / other allied processes. At least 3 years of Team management experience.
• Must be a graduate, degree preferably in the fields of legal, tax and/or compliance. Relevant AML, KYC certifications would be a plus.
• Clear written and verbal communication skills with the ability to analyse and articulate various risks, ability to evaluate and document mitigation measures in a concise and precise manner and comfort in communicating with clients, colleagues globally and third parties.
• Self-driven and highly motivated individual, able to work independently and under pressure with strong organizational and interpersonal skills and a solution oriented attitude
• Positive, flexible personality, easy to adapt to changes, willing to undertake new tasks, and overall contribute to the Client Acceptance team.
• Sound knowledge and understanding of financial crimes and compliance with good analytical, reporting and problem solving skills with attention to detail.
• Experience with documenting processes and data verification and ability to effectively meet deadlines, manage expectations, collaborate with teams virtually and globally.

Company Benefits:

At our India office, we believe in putting our employees’ well-being first! We offer a hybrid working arrangement.

Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!