Manager 1 - Client Services

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that

We have an exciting opportunity for you to join our team as Manager 1 - Client Services based in our Vistra Global Services (Mauritius) Limited. Reporting to the Head of Central Business Services, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact to our KYC Department and its’ growth.

Key responsibilities

• Lead, manage and coach a KYC/Onboarding team to ensure high performance and adherence to quality standards.
• Apply strong technical expertise in financial crime compliance, including AML, Terrorism Financing, sanctions and related regulatory areas.
• Identify and assess AML risks effectively and design tailored KYC search strategies aligned to client and regulatory requirements.
• Communicate clearly and professionally while maintaining strong organisational skills to consistently meet tight deadlines.
• Produce high‑quality, well‑structured reports with strong written communication skills.
• Apply advanced analytical and organisational capabilities to support risk assessment and decision‑making.
• Demonstrate proven people management skills, fostering a collaborative and high‑performing team environment.
• Exhibit strong leadership qualities, driving accountability, motivation, and continuous improvement.
• Develop and implement robust systems, workflows, and processes to enhance operational efficiency.
• Manage multiple priorities effectively, demonstrating strong time‑management and task‑prioritisation skills.
• Maintain a methodical, detail‑oriented approach and respond quickly to shifting priorities or emerging risks.
• Learn new systems and operational procedures quickly, adapting to evolving business needs.
• Leverage familiarity with capital markets or fund structures (advantageous but not essential).

Key requirements

• Proven experience managing and coaching a KYC/Onboarding team within the AML or Financial Crime environment.
• Strong technical knowledge of financial crime compliance, including AML, Terrorism Financing, sanctions, and related regulatory frameworks.
• Ability to understand and assess AML risks quickly and develop tailored KYC search strategies.
• Excellent communication, organisational and report‑writing skills, with the ability to meet tight deadlines.
• Strong analytical capabilities and attention to detail, with a methodical approach to assessing changing priorities.
• Demonstrated people management and leadership skills, with the ability to guide, motivate, and develop teams.
• Proven ability to design and implement robust systems, processes, and workflows.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Strong multitasking and time‑management abilities, with the capacity to prioritise effectively in a fast‑paced environment.
• Quick learner with the ability to adapt to new systems, tools, and operational procedures.
• Familiarity with capital markets or fund structures (advantageous).
• A minimum of 10 years’ experience in AML, Financial Crime, or a related compliance field.
• Bachelor’s degree in Management, Law, Finance, or a related discipline; professional or postgraduate qualifications are advantageous

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a fully sponsored Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!