Manager, Global Services

Requisition ID:  11001

It’s never been a more exciting time to join Vistra. 

 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

 

We have an exciting opportunity for you to join our team as Manager, Global Services. Reporting to the Associate Director, Global Services, this full-time and permanent position is based in UK and offers regional coverage, allowing you to make a significant impact to our Commercial Department and it’s growth.

 

Purpose of Role                                  

 

As a Manager you will ensure client services are administered in an accurate and timely manner whilst maintaining high levels of client satisfaction.

This position would be ideal for someone who is solution driven and excited by the potential of growing within the business, as we look to solidify our position as market leaders.

 

Scope                         

 

The Global Services team manages and facilitates the international expansion of our clients into the UK and globally; providing accounting, HR, payroll and tax solutions to businesses operating in new markets, leveraging our 71 Vistra offices, alliance partners and other professionals around the world. As the single point of accountability across the Vistra Group for the client relationship and service delivery, our team has particular expertise in supporting fast growing US headquartered Technology & Lifesciences businesses. You will help manage our clients’ journey as they move into new markets, proactively identifying issues and developing client focussed solutions. This role brings a broad range of responsibilities inclusive of both hands-on contributions and opportunities for broader leadership.

 

Key Responsibilities                           

 

  • Build and maintain long term client relationships
  • Client centred approach to deliver against plan and meet deadlines
  • Developing client strategy unique to each client and then formalising steps to approach a client with tailored solutions to their challenges and maintain an overview of the client’s activities.
  • Collaborating with functional teams to ensure we are maximising opportunities to cross sell into existing clients
  • Working closely with service providers to ensure optimum service delivery at optimal price
  • Maintaining risk and compliance standards in client portfolio, in collaboration with Compliance team
  • Oversee client activities to introduce solutions to client’s problems proactively and challenge the status quo to bring clients the best solution
  • Some travel international travel may be required

 

Attributes/ Technical Skills                                         

 

  • Self-motivated, with excellent communication and client management skills.
  • Quickly able to build relationships and gain trust of clients
  • An expert at creative problem-solving
  • Strong team player that embraces international collaboration
  • Able to prioritise and ensure agreed timelines are adhered to
  • Ability to identify issues and bring in experts to solve client issues
  • Must be capable of managing service providers, to ensure value for money
  • Competent with MS Office (Outlook, Excel, Word)

 

Relevant Experience                           

 

  • Must have considerable senior international experience in a client facing role.

 

Education and Professional Qualification                              

 

  • Educated to degree standard, or qualified by experience 
  • minimum of 3-4 years experience in a client facing role

 

Company Benefits

 

  • 25 days annual leave per annum
  • Individual private medical insurance cover
  • Health cash plan
  • Pension: 3% employee and 7% employer contribution, increasing from April 2025 to 8% employer
  • Life Assurance 4x Salary
  • Group income protection
  • Season ticket loan
  • Ride to work scheme
  • A day’s birthday leave
  • Ability to buy up to one week’s annual leave per year

 

 

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

Location: 

GB


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