It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Manager, Funds Services. This full-time and permanent position is based in North Sydney, Australia office and offers regional coverage, allowing you to make a significant impact on our Funds team and its growth.

Key responsibilities:

Client Servicing and Fund Operations:

• Main point of contact on a day-to-day basis for operational matters and critical issues that need to be addressed before work get disseminated to the other team member.
• Develop and manage client retention and/or growth strategies to ensure NPS (Net Promoter Score) from clients are met.
• Handle any sensitive or escalated queries/concerns from Clients and investors.
• Reviewing financial statements, management accounts and accounting packages.
• Proficient in drafting wordings for disclosure wordings for IFRS/US GAAP accounting conventions.
• Reviewing Capital Account Statements and Net Asset Values.
• Reading/understanding Fund documents like Subscription documents, partnership agreements, and shareholder agreements for existing/new clients and explaining the key terms to team members.
• Reviewing capital call and distribution notices.
• Preparing/Reviewing waterfall and equalisation workings.
• Coordinating and dealing with Fund investors on meeting investor’s specific reporting requirements.
• Reviewing investor requests.
• Working closely with other teams (i.e. Client Onboarding, Cash Management, Investor Services and Corporate Secretarial) to ensure overall operations are running smoothly.
• Being involved in all aspects of new client onboarding including dealing with lawyers, understanding legal documents and supervising the data migration process for existing Fund take on.
• Undertake general administration and other special projects as assigned by the Director/MD.

Financial Management:

• Review the scope of service and align revenue to meet the company’s targets.
• Monitor the production of invoices and collection of debts to ensure the financial viability of the department.
• Assist in annual budget exercise.

Key requirements:

• Bachelor’s degree in accounting/ finance
• Minimum 5 to 7 years of relevant experience in financial services, with a strong background in Fund operations.
• Strong understanding of the fund administration industry. This includes multiple fund structures, fee calculations, financial instruments and fund offering documentation review.
• Excellent communication and negotiation skills and have a client-centric mentality to provide excellent client service.
• Experience in managing new client onboarding including dealing with lawyers, understanding legal documents and supervising the data migration process.
• Ability to collaborate with internal and external stakeholders at various levels.

Company Benefits:

In our Australian offices, we believe in putting our employees’ well-being first! We offer flexible hybrid working arrangements, a Dress for Your Day policy, monthly social activities, and birthday leave.

As advocates of continuous learning and professional development, we provide an internal mentorship program and additionally have an internal school of more than 500 courses accessible to our employees 24/7.