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Director, Private Equity & Real Estate

Requisition ID:  3774

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.


Why Vistra


At Vistra, we believe our clients’ businesses and people can make a difference in the world. That’s why our work is focused on helping our clients act with confidence and speed to seize opportunity wherever it arises. As a global corporate service provider and fund administrator with more than 5,000 professionals in over 45 jurisdictions, we empower legal entities globally to work smarter, grow faster, act responsibly, protect capital and scale across borders — by doing what we do best: reducing risk and enhancing efficiency.


We support our clients over six sectors: Private Equity, Real Estate, Capital Markets, Corporate, Company Formation and Private Wealth and deliver value across three service lines:


  • Governance, Risk and Compliance
  • Advisory and Transaction Support
  • Finance, Accounting and Administration


We grow when you grow, and we succeed when we work together across boundaries and borders, as one team. So, our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.


You can also check out our LinkedIn Life page and our About us page to get a sense of Vistra’s culture and our values.


So, what do you think? If you are excited about working with us and think you can get the job done but not quite sure if you meet all the requirements 100%, we want to encourage you to give it a try OR have an informal chat with one of our Talent Acquisition representatives.   


Our opportunity for you:


Vistra is currently hiring for a Director, Private Equity and Real Estate. This is a rare opportunity to grow and develop a well-established portfolio of around 30+ clients in the real estate and private equity space. Not only this, you will have the opportunity to nurture and influence a small, yet powerful team to grow in the PE&RE space. You will have responsibility of around 5 others in the team and work with the wide network of Vistra colleagues to service the portfolio. 


Purpose of the role:

  • be the UK owner and have responsibility for the service delivery of the Service;
  • manage and be responsible for all UK personnel and execution team who deliver this service to clients;
  • be responsible for the profitability and financial performance of the Service;
  • be responsible for the creation and meeting of industry aligned SLAs, plus the KPI's to monitor performance against them for the Service;
  • be the process owner for the Service;
  • be jointly responsible with sector heads for the client net promotor score.



  • be responsible for the service delivery of all services sitting within the Service family as more clearly defined in the Vistra Service Navigator;
  • be responsible for the achievement of revenue targets for the Service;
  • be responsible for the achievement of EBITDA targets for the Service;
  • be the Process Owner for the Service and be responsible for delivering continuous improvement;
  • be responsible for management of the Service delivery team;
  • be the business owner on any projects relevant to the Service;
  • be responsible for the creation, achievement, enhancement and reporting of all SLAs relevant to the Service.


Key responsibilities:

  • Manage newly onboarded and ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts.
  • Serve as a primary point of contact for key client relationships and ensure client satisfaction.
  • Act as a Director on Vistra regulated entity and client company structures, taking responsibility for provision of high-quality client service to a varied portfolio of PE & RE structures.
  • Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
  • Ensure all work performed is invoiced on time and in line with client contracts.
  • Be jointly responsible with the finance function for any outstanding client debt.
  • Be responsible for the implementation of annual fee increases.
  • With the relevant sector head and operational lead, prepare the annual budget for the service line.
  • Serve as primary contact person for escalations and ensure client satisfaction.
  • Maintain tight control over the project schedule, risks, scope of work and budget; ensure that operational teams and subcontractors have a clear understanding of client requirements.
  • Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
  • Providing technical support to the wider PE & RE product team including leading on new regulatory and technical matters and internal initiatives.
  • Ensure the team has the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through CPD
  • Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
  • To be a lead director in the UK operational function and therefore a lead contributor to the improvement of our total service delivery to clients.
  • To participate and be involved in both regional and group initiatives and projects relevant to the Service.


Attributes & Skills:

  • Excellent written and verbal communication.
  • Strong management skills with a drive to creating and instilling a high-performance culture.
  • Customer service oriented with a passion for consistently exceeding client expectation.
  • Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
  • Sound knowledge of software packages, i.e. Microsoft Office.
  • Sound knowledge of relevant regulatory requirements and standards.
  • To live and breathe Vistra Values.


Relevant experience:

  • Proven track record in area of expertise, namely Funds industry – private funds and funds SPV.
  • good understanding of UK and/or EU regulated industry, including private equity and real estate structures as well a working knowledge of relevant private fund issues.
  • ability to demonstrate understanding of AIFMD and take leading role in Depositary services.


Education/Professional Qualifications:

  • A minimum of 8 years’ overall experience in a similar management role with a particular focus on regulated private fund structures and experience acting on client entity boards
  • 10 -15 years’ relevant finance industry experience



Join US!


Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you.


Make a difference — seize your world of opportunity with Vistra!



Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.


London, GB

Department:  Operations (B401010)

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