Assistant Manager, Client Acceptance

Requisition ID:  5539

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.


Why Vistra


At Vistra, we believe our clients’ businesses and people can make a difference in the world. That’s why our work is focused on helping our clients act with confidence and speed to seize opportunity wherever it arises. As a global corporate service provider and fund administrator with more than 5,000 professionals in over 45 jurisdictions, we empower legal entities globally to work smarter, grow faster, act responsibly, protect capital and scale across borders — by doing what we do best: reducing risk and enhancing efficiency.


We support our clients over six sectors: Private Equity, Real Estate, Capital Markets, Corporate, Company Formation and Private Wealth and deliver value across three service lines:


  • Governance, Risk and Compliance
  • Advisory and Transaction Support
  • Finance, Accounting and Administration


We grow when you grow, and we succeed when we work together across boundaries and borders, as one team. So, our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.


You can also check out our LinkedIn Life page and our About us page to get a sense of Vistra’s culture and our values.


So, what do you think? If you are excited about working with us and think you can get the job done but not quite sure if you meet all the requirements 100%, we want to encourage you to give it a try OR have an informal chat with one of our Talent Acquisition representatives.   


Our opportunity for you:


We have an exciting opportunity for experience professional to join the Client Acceptance team


Purpose of the role:


The position is to lead the Client Acceptance team within the Shared Service Centre (SSC) supporting the onboarding of clients for various business sectors.  As part of the client lifecycle, the team will also be responsible to conduct periodic reviews of clients, and this includes daily screening of client data against Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF) and any other compliance/regulatory requirements.

This role reports to the Associate Director of SSC. He/she directly manages the Client Acceptance Team and is responsible to provide direction, leadership and motivation to ensure that the team consistently achieves its operational performance and goals.


Key Responsibilities:

  • For the first few months, support the finalisation of the onboarding process design and lead the set-up of the Client Acceptance team
  • Once the process and team is finalised, lead and manage day-to-day operations of the Client Acceptance team
  • Regularly review and update Standard Operational Procedures (SOPs) to ensure that they continue to remain relevant and consistently applied
  • Work closely with internal stakeholders to ensure all operational, administrative and compliance function are duly executed in accordance to established policies and procedures
  • Manage stakeholders, addressing queries and escalations, and providing solutions that is effective and efficient
  • Actively review operational performance, identify trends and assess opportunities for improvement and adoption of best practices
  • Effective performance management - communicate job expectations, evaluate staff’s work performance, identify strengths and weaknesses, offer feedback and set goals for future performance
  • Provide operational data and reports to the management and or stakeholders
  • Perform any other ad-hoc tasks and project work as assigned


Relevant Experience & Skills:

  • Minimal 5 years of experience in operations management 
  • Possess 2-3 years of Know Your Client, Customer Due Diligence or Name Screening experience in a finance institution or equivalent function
  • AML experience and good understanding of compliance and MAS regulatory requirements in Singapore is an added advantage
  • Strong interpersonal skills to communicate to senior management, direct reports and across other business units and support functions
  • Sound analytical and problem solving skills with meticulous attention to detail
  • Excellent time management, good organisation skills and multi-tasking skills
  • Ability to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlines


Education/Professional Qualifications:

  • University graduate with Bachelor of Law / Accounting / Business / Economics / Finance and related academic qualifications
  • Good knowledge of MS Office applications (Word, Excel, PowerPoint)


Join US!


Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you.


Make a difference — seize your world of opportunity with Vistra!







Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.


Johor, MY

Department:  GSC Johor Bahru (D410004)

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