Investor Services Manager

It’s never been a more exciting time to join Vistra. 

 At Vistra our purpose is progress.

We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Investor Services Manager. Reporting to the Head of Transfer Agency, this full time and permanent position is based in our Dublin office allowing you to make a significant contribution to our funds business and its' growth.

Purpose of Role:

The Investor Services Manager is responsible for the accurate and timely processing of investor transactions and maintenance of investor records across a range of investment funds. The role supports the delivery of a high-quality service to clients and investors, ensuring compliance with regulatory, contractual, and internal control requirements.

Key Responsibilities:

Investor Transaction Processing

• Review and/or process investor subscriptions, redemptions, transfers, and switches in accordance with fund documentation, SLAs, and cut-off times
• Validate transaction documentation for completeness and accuracy
• Ensure cash and share reconciliations are performed and resolved in a timely manner
• Ensure anti-money laundering (AML) and know-your-customer (KYC) requirements are complete prior to processing transactions

Investor Record Maintenance

• Review and/or set up and maintain investor accounts on transfer agency systems
• Ensure accurate and complete investor static data is maintained
• Process changes to investor details, including bank account amendments, in line with control procedures
• Ensure investor registers are complete, accurate, and up to date

Client & Investor Support

• Respond to investor and client queries in a professional and timely manner
• Liaise with internal teams (AML, Fund Accounting, Cash Management) to resolve queries and exceptions
• Support client reporting and ad hoc information requests
• Work with the Head of TA to improve processes and automate as much as possible

Regulatory & Control Environment

• Adhere to applicable regulatory requirements including CBI guidance, AML legislation, and data protection obligations
• Follow internal policies, procedures, and control frameworks
• Identify, escalate, and assist in resolving errors, breaches, or operational risks
• Completion and filing of CBI regulatory returns such as DIFR and PRISM
• Participate in internal and external audit processes as required

Attributes / Technical Skills:

• Strong attention to detail and accuracy
• Good organisational and time-management skills
• Leadership skills and experience managing a small team is preferable
• Ability to work effectively under pressure and to deadlines
• Strong communication and interpersonal skills
• Risk awareness and a strong control mindset
• Team-oriented with a proactive and flexible approach
   

Relevant Experience:

• Approx 7-8 years previous experience in investor services / transfer agency or fund administration 
• Experience working on Paxus is an advantage
• Knowledge of investment funds, fund structures, and transfer agency processes
• Familiarity with AML/KYC requirements within a regulated environment

Education and Professional Qualifications:

• Relevant third-level qualification (desirable but not essential)

 If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!