Head of Digital Design

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

We have an exciting opportunity for you to join our team as Head of Digital Design. This is a global role and reports to the Corporate Business Unit Technology Lead.  It can be based in our US, Canada (ideally Vancouver), Hong Kong, Singapore or India offices. It works closely with other senior leaders, product managers, and stakeholders across the organization and acts as mentor, coach, and developer to the digital design team, fostering a culture of collaboration, innovation, and user-centricity.

The Role

This role is pivotal in defining the user experience and design for our suite of client-facing digital experiences that are used by tens of thousands of clients day-to-day.

It leads our user experience, user interface, and user research teams in creating engaging and user-friendly digital products and services for our B2B clients.

At the same time, it is responsible for defining and executing the digital design strategy, processes, and standards across our diverse portfolio of products and platforms. It also oversees the implementation of a design language system based on our corporate brand, culminating in the delivery of digital solutions that meet business and user needs.

 Key Responsibilities

• Define and implement the digital design vision, strategy, and roadmap for the organization, aligned with the business goals and customer expectations
• Own the Design Language System
• Establish and enforce digital design standards, methodologies, tools, and best practices across the organization, ensuring consistency, quality, and efficiency
• Lead and manage the user experience, user interface, and user research teams across different locations, providing direction, guidance, and support
• Monitor and measure adoption and client acceptance of digital experiences; monitoring KPIs using Google Analytics and other measurement tools
• Collaborate and communicate with other senior leaders, product managers, and stakeholders across the organization, ensuring alignment and integration of digital design activities and deliverables
• Mentor, coach, and develop the digital design teams, fostering a culture of collaboration, innovation, and user-centricity

Attributes / Technical Skills

• Expert knowledge of digital design principles, practices, tools, and techniques, such as user experience, user interface, user research, prototyping, testing, accessibility, and branding
• Experience in working with various digital design tools, such as Adobe Creative Suite, Sketch, Figma, InVision, etc.
• Experience in leading and managing global and distributed digital design teams, across different regions and time zones

Relevant Experience

Essential:

• 10+ years of experience in digital design, with at least 5 years of experience in leading and managing digital design teams
• Proven track record of delivering engaging and user-friendly digital solutions that meet business and user needs, using agile and user-centered design methodologies
• A strong background in digital design, with proven experience in leading and managing large-scale, complex, and distributed digital projects.

Company Benefits

We offer hybrid working and a generous benefits package based on location.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!