Head of Client Acceptance

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We are seeking a Head of Client Acceptance for our Global Incorporations (GI) business. Reporting to the Executive Director, Risk & Compliance, the Head of Client Acceptance is responsible for all aspects of the initial client acceptance and regulatory obligations performed over clients and client entities, across each of the jurisdictions in which GI operates. This includes the performance of client acceptance, reliance acceptance (including PI/EI acceptance) and initial screening.

The role will be operationally responsible for the successful implementation of GI Compliance policies and guidance (including SOPs), and defining the scope of BAU management reporting. You will also have overall responsibility for the oversight of any outsourcing arrangements to Vistra’s Global Service Centres (GSC).

Key Responsibilities:

• Implementing GI Compliance Policies and aligning with the Head of Ongoing Monitoring to ensure consistent application of policies and processes
• Cascading updates made to the SOPs and processes
• Workload planning and prioritisation, including the methodology applied to conducting all client acceptance activities
• Be the point of escalation for day-to-day client acceptance queries and high-risk escalations in line with governance procedures
• Overseeing of the exceptions procedures applied by the CDD Manager(s)
• Responsible for weekly/monthly client acceptance metrics reporting
• Responsible for escalating any system/process issues flagged by teams
• Managing Compliance Operations for client acceptance, including executing processes in accordance with compliance policies and GI Compliance Operations SOPs

Key Requirements:

• At least 10 years of experience within TCSPs or other relevant industries
• Good leadership and communication skills, with the ability to influence and engage stakeholders across the Group.
• Excellent knowledge of the client service offering, products, operational processes and controls relevant to the Client Acceptance & Onboarding (including KYC & screening)
• Advanced knowledge of KYC/Compliance/AML standards
• Experience in operational improvement projects and initiatives
• Experience engaging with regulators in offshore jurisdictions
• Business analysis experience and ability to work closely with senior management to identify and implement efficiencies and continuous improvement
• Professional fluency in written and oral English

Company Benefits:

At our Hong Kong office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work. 

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!