Role Purpose
The VP Talent Acquisition is accountable for leading and scaling a high-performing Talent Acquisition function within India and Mauritius supporting both local hiring and global delivery hub requirements.
This role will:
- Drive end-to-end hiring outcomes aligned to business growth
- Lead a large, complex TA team within a global operating model
- Deliver measurable impact across time to hire, quality of hire, and hiring efficiency
- Embed AI-enabled recruitment practices and modern TA technologies (e.g., SuccessFactors, Phenom)
The role operates as part of a global TA leadership team, ensuring alignment with global frameworks, governance, and standards while tailoring execution to India market realities.
Scope
- Geography: India & Mauritius (with global delivery hub responsibilities)
- Hiring Scale: Volume + specialist roles (Accounting, Payroll, Corporate Secretarial, Technology, Operations, fund accounting)
- Stakeholders: India & Mauritius business leaders, global functional heads, HRBPs, global TA leadership
Key Responsibilities
Leadership & Team Management
- Lead, coach, and scale a high-performing TA organization
- Drive performance culture with clear KPIs and accountability
- Build succession bench and capability across the TA team
Stakeholder Management
- Partner with senior business leaders across India and globally
- Manage complex, matrixed stakeholder environments
- Provide regular executive updates on hiring performance and risks
Operational Excellence
- Deliver against hiring SLAs and KPIs
- Drive continuous improvement across recruitment processes
- Ensure strong governance, compliance, and audit readiness
Technology & AI Adoption
- Maximize utilization of SuccessFactors and Phenom
- Drive adoption of automation, candidate marketing, and CRM strategies
- Identify and implement new AI-driven recruitment capabilities
Jobs To Be Done (JTBD)
1. Deliver Hiring Outcomes at Scale
- Ensure delivery of hiring plans aligned to workforce strategy and business growth targets
- Reduce time to hire while maintaining or improving quality of hire
- Drive predictable, scalable hiring across delivery hubs
2. Lead and Build a High-Performing TA Function
- Build, lead and develop a multi-layered TA team (sourcing, recruiters, coordination)
- Implement clear operating rhythms, accountability structures, and performance management
- Drive capability uplift across the team, including AI literacy and modern recruitment practices
3. Partner with Business Leaders as a Strategic Advisor
- Act as a trusted advisor to India & Mauritius leadership and global stakeholders
- Translate workforce plans into practical TA delivery strategies
- Influence hiring demand, prioritisation, and location strategy decisions
4. Embed a Data-Driven TA Operating Model
- Define and manage key KPIs:
- Time to hire
- Quality of hire
- Cost per hire
- Hiring manager satisfaction
- Candidate experience
- Establish dashboarding and reporting cadence with clear accountability
5. Drive AI-Enabled Recruitment Transformation
- Leverage tools such as:
- SuccessFactors ATS
- Phenom CRM / talent marketing platform
- Embed AI use cases (e.g., sourcing, matching, automation, candidate engagement)
- Ensure human-in-the-loop governance and compliance in AI-driven processes
6. Ensure Alignment to Global TA Framework
- Execute within a global TA operating model, governance, and standards
- Drive consistency in processes, employer brand, and candidate experience globally
- Contribute to global TA strategy, innovation, and transformation agenda
7. Optimize Delivery Hub Talent Strategy
- Build scalable talent pipelines aligned to India & Mauritius hub expansion strategy
- Partner with business leaders to anticipate demand and de-risk hiring timelines
- Drive location-specific hiring strategies (e.g., Mumbai, Indore, Bangalore, Mauritius)
Key KPIs / Success Measures
Delivery Metrics
- Time to Hire (overall and critical roles)
- Offer Acceptance Rate
- Hiring Plan Fulfilment (%)
Quality Metrics
- Quality of Hire (e.g., 6–12 month performance, retention)
- Hiring Manager Satisfaction
Efficiency Metrics
- Recruiter Productivity (hires per recruiter)
- Cost per Hire
- Funnel Conversion Rates
Candidate Experience
- Candidate NPS
- Process efficiency (drop-off rates, turnaround times)