Enterprise Service Implementation Manager

It’s never been a more exciting time to join Vistra.   

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

This is an exciting new role contributing to a growing service line within Vistra. 

A typical Global Entity Governance (GEG) client is a relatively large corporation, with its group structure already established, covering multiple jurisdictions. The client requires assistance in ensuring its global group is and remains compliant with local laws. The focus is on company secretarial, corporate compliance and other such non-fiscal entity compliance and governance. Usual contact point is General Counsel/legal teams, Company Secretariat or for the smaller organisations the CEO or CFO. 

The  Implementation Manager, global entity management will support the Enterprise Service Implementation Director in being part of the operational team to service multi country clients. You will be responsible for the first 90 days client relationship taking them  from client acceptance through preparation for business-as-usual service to commence. This role will be based in Bristol, UK. 

Key Responsibilities

The implementation manager will be responsible for:

• Reviewing client’s preliminary instructions and advise on the client due diligence
• Requirements in accordance with the latest money laundering regulations (as advised by AML/Compliance team).
• Reviewing commercial and client acceptance documentation to determine the scope of onboarding required and to document a concise onboarding/transition plan suitable to present to the client.
• Serve as the subject matter expert for local jurisdictional KYC requirements to enable services to commence in each location.
• Develop tailored solutions to client challenges, and working with colleagues to 
• provide practical solutions
• Building the relationships with stakeholders, within clients, Vistra network and
• service providers to ensure right first time, optimum service delivery at optimal price.
• Leading the client onboarding client/transition plan through to completion
• preparing the client for business-as-usual service delivery
• Maintain thorough project documentation, including meeting notes, project plans
• updates, and risk assessments, to ensure transparency and effective knowledge transfer.
• To draft and execute inter group service agreements with local Vistra offices to
• enable services to commence whilst remaining profitability for both Vistra parties.   To draft and coordinate the execution of 3rd party service agreements with local
• Vistra offices to enable services to commence whilst remaining profitable for both parties.
• Completing client set up request for our central billing system to ensure set up
• invoices are issued in an accurate and timely manner
• Managing onboarding costs across local offices or third-party providers
• Facilitate  data  migration  and  system  configuration,  ensuring  accuracy,  security,
• and minimal disruption to client operations.
• Completing handover of fully onboarded customers to the assigned global entity governance for ongoing service delivery.
• Conduct  post-implementation  reviews,  gathering  feedback  to  drive  continuous
• improvement in both product and processes.
• Being active in developing customer relationships and be involved in the retention of Key Account Management relationships and participate in meetings with other prospective clients to develop and nurture new business.

Attributes and Technical Skills

• Self-confident, with excellent communication and client management skills.
• Customer service oriented, gaining trust with clients and with a passion for consistently exceeding client expectations.
• Ability to maintain client satisfaction and manage client escalations. 
• Manage priorities and deadlines across multiple clients 
• Project management experience of global client projects.
• To live and breathe Vistra Values.

Relevant Experience

• 3–5  years  of  experience  in  an  implementation,  project  management,  or  similar customer-facing role with strong working knowledge of governance and company secretarial matters. Tax or company secretarial qualification is a plus. 
• Strong experience of having worked in global services environment and a client facing role.
• Experience in managing third party service providers to deliver client requests.  
• Proven ability to manage client relationships, communicate effectively, and build trust with diverse stakeholders.
• Addressing client escalations and identifying proposed path to resolution.
• Solid experience handling data migration tasks and coordinating technical teams or processes.
• Track record of driving project timelines and delivering projects on schedule.
• Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
• Project management qualification such as PRINCE 2 or AGILE desired but not essential
• Familiarity with project management tools (e.g., Jira, Monday.com, or equivalent) is advantageous. 
• Expert knowledge of Viewpoint is highly desired.

Join us. At Vistra there is a world of opportunities for you and our clients. Help us deliver consistent greatness in every touchpoint – wherever and whenever people meet us. Grow fast, build relationships, and gain exposure; your focus from the get-go will be focusing both locally & internationally. Enjoy winning with equally passionate learners and solving challenges for our global and complex clients. Together, we constantly want to raise the bar – making everyone better.