Enterprise Service Implementation Manager - International Expansion

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Enterprise Service Implementation Manager – International Expansion. Reporting to the Enterprise Service Implementation Director – International Expansion, this full-time and permanent position is based in United States and offers regional coverage, allowing you to make a significant impact to our Corporate (Client Services) Department and it’s growth.

This is a remote role and can be based anywhere in the US.

Purpose of Role

This is an exciting new role contributing to a growing service line within Vistra.

A typical International Expansion (IES) client is a relatively large corporation, with its group structure forecasted to engage in additional jurisdictions. The client requires assistance in ensuring its global group is and remains compliant with local laws. The focus is on payroll, payroll compliance, corporate compliance and other such non-fiscal entity compliance and governance. Usual contact point is local service provider and onboarding manager.

The implementation manager, international expansion will support the Enterprise Service Implementation Director in being part of the onboarding and operational team to service multi country clients. You will be responsible for the first 90 days of an engagement after they have completed client acceptance through preparation for business-as-usual service  to commence.

Key Responsibilities

• Reviewing commercial and client acceptance documentation to determine the scope of onboarding required.
• Serve as the subject matter expert for local jurisdiction set-up requirements to enable services to commence in each location.
• Develop tailored solutions to client challenges, and working with colleagues to provide practical solutions.
• Building the relationships with stakeholders, within clients, Vistra network and service providers to ensure right first time, optimum service delivery at optimal price.
• Leading the implementation plan through to completion preparing the client for business-as-usual service delivery and reporting on progress to onboarding manager.
• Maintain thorough project documentation, including meeting notes, project plans updates, and risk assessments, to ensure transparency and effective knowledge transfer.
• Liaise with sourcing teams to draft and execute inter group service agreements with local Vistra offices to enable services to commence whilst remaining profitability for both Vistra parties.
• Completing client set up request for our central billing system to ensure set up invoices are issued in an accurate and timely manner
• Managing onboarding costs across local offices or third-party providers
• Facilitate  data  migration  and  system  configuration,  ensuring  accuracy,  security, and minimal disruption to client operations.
• Completing  handover  of  fully  onboarded  customers  to  the  assigned  enterprise service manager for ongoing service delivery.
• Conduct  post-implementation  reviews,  gathering  feedback  to  drive  continuous improvement in both product and processes.
• Being active in developing customer relationships and be involved in the retention of Key Account Management relationships.

Attributes/Technical Skills

• Hands-on experience with developing and reporting on metrics for operational efforts.
•  Demonstrates strong organizational and communication skills; adaptability and flexibility in a fast-paced environment are essential.
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others and gains understanding.
• High attention to detail required.
• Excellent analytical, conceptual and problem-solving skills.
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Relevant Experience

• 3-7  years  relevant  experience  working  for  multi-national  firms  in  finance, accounting, client management, and/or project management role (international, a plus).
•  Bachelor’s degree. Advanced degree in business, finance or accounting preferred (MBA or CPA a plus)
• Command  of  MS  Office  Suite,  MS  Project  (a  plus)  and  related  IT  programs. Familiarity with project management tools (e.g., Jira, Monday.com, or equivalent) is strongly preferred.
• Strong experience of having worked in global services environment and a client facing role.
• Experience in managing third party service providers to deliver client requests.
• Proven ability to manage client relationships, communicate effectively, and build trust with diverse stakeholders.’
• Addressing client escalations and identifying proposed path to resolution.
• Track record of driving project timelines and delivering projects on schedule.
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Join us. At Vistra there is a world of opportunities for you and our clients. Help us deliver consistent greatness in every touchpoint – wherever and whenever people meet us. Grow fast, build relationships, and gain exposure; your focus from the get-go will be focusing both locally & internationally. Enjoy winning with equally passionate learners and solving challenges for our global and complex clients. Together, we constantly want to raise the bar – making everyone better.

Company Benefits

• Unlimited PTO
• Medical PPO Plan
• 401k Plan with Employer Match
• Paid Parental Leave (All Gender)
• Voluntary Benefits (Pet Insurance, Legal, more)
• Hybrid / Remote Flexibility depending on role

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!