Due Diligence Questionnaire Manager

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that

We have an exciting opportunity for you to join our team as Due Diligence Questionnaire Manager. Reporting to the Head of Bid Management, this full-time and permanent position is based in the Netherlands and offers regional coverage, allowing you to make a significant impact to our Commercial and its’ growth.

Key responsibilities:

DDQ Management: Lead the process of gathering, drafting, and submitting Due Diligence Questionnaires (DDQs) in response to client and prospect inquiries.

Cross-Functional Collaboration: Coordinate with Sales, Compliance, Legal, Operations, Risk, and other internal teams to collect necessary data and insights required for DDQs.

Content Ownership: Maintain a repository of up-to-date, standardized DDQ responses for a variety of service offerings, ensuring accuracy and compliance with corporate policies, industry standards, and regulatory requirements.

Process Improvement: Identify opportunities to streamline and automate the DDQ response process, reducing response times and enhancing quality.

Client Focus: Ensure all DDQs are completed to a high standard and meet client expectations in terms of completeness, clarity, and accuracy.

Stakeholder Management: Act as the main point of contact for Sales and other departments regarding DDQs, providing updates, status reports, and escalation management as required.

Risk Management: Identify and mitigate potential risks in DDQ responses, working closely with the Risk and Compliance teams to ensure that all information is accurate and legally sound.

Training and Development: Provide training and guidance to sales teams and other relevant stakeholders on DDQ best practices, response templates, and process improvements.

Reporting & Analytics: Track DDQ response progress and produce regular reports on key metrics, including response times, success rates, and areas for improvement.

Key Requirements:

• Strong understanding of corporate services, industry regulations, and compliance standards. Familiarity with DDQ formats and due diligence processes is a plus.
• Excellent written and verbal communication skills.
• Strong project management skills, with the ability to manage multiple deadlines and competing priorities.
• High attention to detail and accuracy.
• Ability to work independently and in cross-functional teams.
• Proactively address challenges and find solutions to meet client expectations.
• Customer-Centric Mindset: Focused on delivering high-quality and timely responses to client needs.

Relevant Experience

• Minimum of 3-5 years of experience in a sales operations, compliance, onboarding or risk management role, with a focus on DDQs, RFPs, or similar documentation processes in the corporate services or financial services industry.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.
• Knowledge of tools or platforms used for DDQ management is a plus (e.g., RFPIO, Qvidian).
• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• A professional certification in project management, compliance, or risk management is a plus.

What we offer

At Vistra Netherlands office, we provide a challenging position in an ambitious organization where no day is the same. A company with a view to the future where you can grow together with and, above all, put your own stamp on. In addition, we offer:

• Market conform remuneration and benefits (e.g., allowance to travel to work);
• 8% holiday allowance & 26 days off per year plus 1 flexible public holiday. The option to buy (max. 5) vacation days;
• Collective pension scheme, non-contributory, option to voluntary save extra with a maximum of 5,4%;  •    Vistra Bonus Plan, based on Vistra Group performance and individual performance;
• Learning and training, i.e., via our digital learning environment ‘Vistra Skills Platform’;
• Work laptop;
• The possibility to work partially from home and a fee to set up your home office;
• Our Well-being program (Open Up);
• Employee discounts via Benefits at Work;
• Bike riding via the bike scheme;
• Free coffee, tea, soft drinks and fresh fruits in our office. 

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!