Director - Essential Business Solutions

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Director – Essential Business Solutions. The ideal candidate must have relevant experience; possess an entrepreneurial perspective, sound judgment, excellent analytical skills, and effective communication and interpersonal skills. This candidate will be responsible for building a cohesive people agenda that can respond and adapt to the changing environment. This role can be based in any of our locations including UK, USA, APAC or Europe.  Monthly international travel in line with requirements of the role. 

Scope

Ultimately responsible for the designated corporate solution across the globe. Usually has one or more direct reports (pre-sales) and collaborates closely with Product Manager, to shape the solution and product mix. Also collaborates closely with Commercial Ops, Service Delivery, Commercial Technology and Senior Marketing leads to ensure solution alignment to market needs.

Purpose of the Role

Responsible for developing and managing company solutions to meet current and anticipated customer needs. This role will be the primary solution owner working alongside Product Management, Commercial Technology, Product Marketing, and Service Delivery to ensure solution alignment to market needs and ultimately achievement of results. This role will also conduct market planning and market intelligence, set price positioning strategy, and have a deep understanding of the end-to-end client experience. 

Key Responsibilities

Plan:

• Maintain an understanding of the market landscape to adequately inform portfolio strategy decisions through voice of customer and competitive intelligence.
• Translate market knowledge into one - three-year product plans in partnership with Product Manager(s) and Commercial Technology
• Co-plan with Product Marketing Manager to translate solution positioning into the value proposition messaging for each buyer type associated with solutions and identify annual campaign calendars.
• Conduct market planning to set growth targets by solution by country.
• Collaborate with the Territories & Quota Manager to ensure quotas and territories are set equitably and aligned to solution / product forecasts.
• Review Subject Matter Expert capacity and requirements to plan staffing needs for the next fiscal period.

Execute:

• Update and communicate a solution roadmap inclusive of launch timelines to ensure smooth coordination with service delivery’s ability to meet client expectations.
• Collaborate with Commercial Operations to forecast expected solution portfolio performance on a monthly and quarterly basis to diagnose any performance issues.
• Collaborate with Service Delivery to understand where there are improvements / gaps to the market.
• Review content created by Content Marketing Manager for use in solution-based campaigns.
• Manage Subject Matter Expert deployment, workload, and impact to sales funnel metrics.
• Performance manage SME team.

Attributes/Technical Skills

• Deep understanding of designated solution area and global corporate services industry
• Strong knowledge of inter-dependent roles and how to leverage these to maximum effect.
• Familiarity with customer base
• Effective communication and presentation skills with the ability to persuade and influence. 
• Strong interpersonal skills to enable effective working across the globe.
• Flexible and adaptable to change.
• Knowledge of value proposition principles and deployment.
• Excellent analytical skills: able to analyse data and make informed solution decisions.

 Relevant Experience

• Significant experience in a global senior level solution/product management role within corporate services or related industries

Education and Professional Qualifications

A relevant degree or business/marketing/sales qualification, e.g. MBA, CIM, CPSL  

Company Benefits

We offer hybrid working and a generous benefits package based on location.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!