Client Servicing Manager

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

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But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as a Client Servicing Manager. Reporting to Vice President Client Servicing or Senior Client Manager, this full-time and permanent position which is based out of our Shannon, Ireland office. This is the perfect role for someone coming from a corporate/professional services background in a client facing role, if you have experience in structured finance or aircraft leasing this will be a huge advantage.

Purpose of role

Responsible for delivery of reporting and administration services to a portfolio of aviation clients

Key Responsibilities 

• Assists in onboarding of new clients, including co-ordinating the incorporation of the legal entities where relevant
• Main contact for internal and external stakeholders for client portfolio on a daily basis
• Responsibility for overseeing and managing all relevant aspects in relation to each transaction  including  but  not  limited  to  the  related  documentation  and administration tasks arising from same
• Ensures that client reporting deadlines are met and any ad-hoc client requests are dealt with in a prompt manner
• Commercial review of transaction agreements, to obtain an in depth understanding of  all  aspects  of  the  transaction  and  co-ordination  with  Accounting  team  to determine appropriate accounting for same
• Accountable for review and approval of all ongoing servicing activities provided to clients, including but not limited to monthly investor reporting, debt reporting and
• co-ordination  with  Accounting  team  to  ensure  timely  delivery  of  management
• accounts, annual financial statements, corporate income tax, regulatory returns and VAT returns of client
• Investor/Debt reporting duties for client including:
• Oversee  the  reconciliation  of  servicer  reports  to  bank  accounts  and monthly reports
• All aspects of cash management:
• Oversee  and  monitor  the  receipt  and  disbursement  of  funds through to settlement
• Execution of funds transfers to/from accounts as required
• Oversee  daily  cash  reconciliation  of  client  operating  accounts through to resolution
• Oversee preparation of all required reporting (daily, weekly, monthly and quarterly) within required deadlines; in particular preparation of the Monthly
• Investor/Debt Reports following strict application of the cash flow waterfall procedures and checklist
• Distribution of the Monthly Investor/Debt reports within strict deadlines
• Maintaining excellent working relationships with clients
• Responsible  for  the  internal  control  of  the  client  reporting  and  administration
• processes  in  use;  Identifying  opportunities  for  process  improvement  and efficiencies, and implementing change
• Assisting Accounting team in the annual audit process and tax compliance work,
• ensuring review for any deliverables as required
• Organising,  preparing  agendas  for and  taking  minutes  of  board  meetings  and
• annual general meetings (AGMs)
• Attendance and participation at client board meetings and AGMs where required (e.g. to present financial results), and subsequent filing of the financial statements
• with the CRO
• Liaising with the internal company secretary and compliance department, and the client in relation to corporate filings to ensure compliance with Irish law and any
• contractual obligations
• Maintaining  excellent  working  relationships  with  third  parties  such  as  Revenue Commissioners,  Companies  Registration  Office,  Auditors,  Tax  advisors,  Legal
• advisors and banks as required
• Assessing client profitability
• Ensuring clients are billed in accordance with agreed terms
• Ensuring achievement of targets and KPIs as agreed with the directors
• Escalating any issues in relation to client and/or staff delivery to the directors
• Ad hoc duties that may be assigned from time to time

Attributes/Technical Skills

• Excellent communication (written and verbal) and client servicing skills
• Strong  time  management  skills  with  a  proven  ability  to  multi-task  and  meet
• deadlines
• Results oriented
• Highly organised with an eye for detail
• Resourceful, independent and strong problem-solving abilities
• Team player with flexible and hands-on approach where required
• Analytical  mindset  with  ability  to  identify  opportunities  for  leaner,  consistent processes which promote accurate data capture

Relevant Experience

• Experience in the corporate services industry or accounting practice
• Financial services experience will be a significant advantage, ideally in structured finance and/or aircraft leasing

Company Benefits

Benefits vary depending on location but include a discretionary bonus, a generous holiday allowance and pension.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!