Business Enablement Lead

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as a Business Enablement Lead. Reporting to the Managing Director, Operations, this full-time and permanent position is based in Kuala Lumpur and offers an opportunity in bridging business needs with technology solutions.

As the Business Enablement Lead, you will drive system efficiency, data integrity, and user adoption by ensuring seamless integration and ongoing optimization of business systems. Your expertise in enforcing security policies, identifying system enhancements, and facilitating training will be instrumental in strengthening operational excellence. If you are passionate about leveraging technology to enhance business performance, we invite you to be part of our team.

Key Responsibilities:

• Act as the first point of contact for business teams to understand challenges, define solutions, and translate requirements into actionable inputs for the Operations Technology team.

• Represent business needs and priorities in discussions with technology and transformation teams.

• Serve as the in-country subject matter expert (SME) for Viewpoint (VP), providing operational support and guidance on system usage and business processes.

• Conduct training sessions for new users and employees on VP usage, operational processes (e.g., KYC, client onboarding, invoice approval, and ad-hoc work recording), and other systems as implemented (e.g., CEM, Boardfolio).

• Perform skills gap assessments for in-market teams and develop training plans to address competency gaps.

• Collaborate with delivery, operations technology, and compliance teams to ensure strong data governance practices, maintaining high-quality system usage aligned with business objectives.

• Act as a key contact point for new process or technology implementations that need integration with VP.

• Support transformation initiatives by conducting VP gap assessments and ensuring appropriate workstreams are in place to address system changes.

• Monitor system performance, ensuring it meets business requirements and operational efficiency goals.

• Identify and resolve system inefficiencies, ensuring smooth workflows and minimizing disruptions.

• Test new system features or configurations before deployment to ensure functionality and usability.

• Communicate system updates and changes to relevant stakeholders, ensuring seamless transitions and user adoption.

Key requirements

• Experience with Viewpoint (VP) 7.5 or other corporate secretarial and compliance systems is preferred.

• Strong technical aptitude and ability to learn and implement new systems.

• Detail-oriented with excellent organizational and problem-solving skills.

• Ability to work collaboratively with cross-functional teams and stakeholders.

• Strong communication skills to provide training and user support.

• Experience with data management, reporting, and system integration is a plus.

• Adaptable and proactive in identifying opportunities for process improvement.

Company Benefits:

At our Kuala Lumpur office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!