Business Analyst

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Business Analyst. Reporting to the Manager, Operations Relationship Management, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact to our team and its’ growth.

Key responsibilities:

• Be the owner of relevant Vistra and Client system and processes.
• Review the set up and Maintenance of static data on Vistra and Client systems.
• Ensure data cleansing on systems are performed successfully.
• Monitor and redirect all client and investor requests and queries to relevant Vistra teams and Vistra locations for request resolutions; Follow up and ensure completions of all requests and queries received.
• Review all Investor release pre agreed templates, ensuring as per client requests and escalate if any deviations.
• Ensure accurate upload of investor reports and ad hoc reports on system for release.
• Identify gaps and areas of improvements in Vistra and Client system and coordinate with relevant teams for resolution.
• Ensure proper tracking of all deliverables as per set format.
• Review User Access for Vistra and Client systems.
• Manage Stakeholder relationships and expectations by developing a communication process.
• Compliance with internal policies and procedures and adherence with relevant procedure manuals.

Key requirements:

• Good communication skills both written and oral, strong stakeholder management skills
• Exceptional analytical and conceptual thinking skills
• Good Data Analysis skills and documentation skills and experience creating detailed reports.
• Competency in Microsoft applications including Word, Excel, Visio and Power Point
• Demonstrated ability to learn and understand complex software tools and data models
• Experience of Viewpoint/ Investran CRM/ salesforce/ SharePoint highly desirable
• A track record of following through on commitments.
• Excellent planning, organizational, time management and multi-tasking skills.
• Experience in Agile and Waterfall development environment.
• Prior experience in financial services sector is must.
• Minimum 4 years’ experience in business analysis or a related field.
• A degree in Information System/ Mathematics/ Business Administration will be an advantage

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a fully sponsored Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!