Business Analyst - (Remote)

It’s never been a more exciting time to join Vistra. 

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.   

We have an exciting opportunity for you to join our team as a Business Analyst focused on Client Onboarding KYC, and Screening. This full-time and permanent position is based in Poland (remote) and offers regional coverage, allowing you to make a significant impact to our Operations and its’ growth.

Purpose of Role 

To support the Technology Manager in gathering & analysing business requirements, designing and delivering the Technology for the Client Onboarding, Acceptance, Know Your Customer (KYC) & Screening components. 

The role serves as a technical link between the component in a platform and the wider global business, thereby enabling the component to meet the needs of the business. 

Work with the team to deliver on a mutually agreed component roadmap, whilst simultaneously ensuring the smooth and efficient running of the component. In this case there are two components: KYC & Screening. 

About the Operations Technology Team 

The Operations Technology team acts as the operations business owner for key Service Delivery applications across Corporate & Fund Services. Corporate Services domain areas include Entity Management, Document Management Systems (DMS), Client KYC and Screening, Client Regulatory Filings, Client Accounting and Payments and Productivity apps such as Workflow Management. We translate commercial and market business requirements into actionable needs and executable application roadmaps. The team is responsible for executing the Service Delivery application strategy, deploying enhancements, and application implementation.

Key responsibilities 

Strategic Roadmap & Change Initiatives: 

• Jointly responsible with the product owner for maintaining and implementing the component roadmap, backlog, and ensuring these are aligned to the strategic vision for the platform. 

• Support change initiatives by developing business cases, conducting stakeholder analysis, and prioritizing projects based on strategic benefits, cost, and resource alignment. 

Business Analysis

• Simplify the requirements, complications and solution so they can be easily understood across the whole team. 

• Lead the documentation and user stories, ensuring they translate seamlessly into technical solutions. 

• Drive the continuous improvement of the component(s) by reviewing backlog,enhancement requests and upcoming business requirements. 

• Collaborate closely with colleagues such as the Application development and service delivery teams to implement the requirements, provide necessary guidance to testers during QA process 

BAU Application Maintenance: 

• Participate in BAU and project-based initiatives such as data migrations, new client onboarding, and system rationalization within an Agile framework. 

• Collaborate closely with Sr. Business Analysts within the team, Application Support team on all BAU activities pertaining to Application maintenance activities such as resolving user issues, oversee open tickets / JIRAs to closure. 

• The role entails regular interactions with the vendor support teams to ensure application related issues are managed proactively with minimal to no business interruptions 

Stakeholder Engagement and Communication:  

• Work closely with Infrastructure team to ensure that the system components are running smoothly and efficiently. 

• Collaborate with Development team, QA team, Scrum Master to ensure seamless service delivery and implement DevOps best practices & processes 

• Effectively present technical information that is easily digestible by business users, in a clear and concise manner.  

Key requirements:

Relevant Experience and Skills  

Professional Experience: 

• A minimum of 2-3 years’ experience in business analysis or a related field. 

• Technology or Business transformation or Consulting experience in Client Onboarding, KYC & Screening (Financial Crime) (desirable). 

• Experience in an Agile development environment (desirable). 

• Prior experience in financial services sector is desirable.

Technical & Agile Proficiency: 

• Proven ability to work in an Agile environment, manage release cycles, and oversee UAT. 

• Familiarity with project management tools (e.g., Jira, Confluence, Monday.com) and understanding of API integrations and data flows across systems.

Interpersonal & Analytical Skills:

• Exceptional problem-solving, documentation, and presentation skills. 

• Fundamental analytical and conceptual thinking skills. 

• Strong stakeholder management abilities with experience collaborating with senior technology leaders and diverse business groups. 

• Problem-Solving: Good problem-solving skills with the ability to contribute meaningfully to solution design, and the ability to challenge the business requirements and technical specifications when necessary 

Essential Qualifications 

• Experience with Client Lifecycle Management processes (Onboarding, Maintenance, Offboarding). 

• Exhibit commitment to delivery, excellent planning, organizational, and time management skills. 

• Willingness to expand horizons in understanding of API integrations and data flow across upstream, middleware and downstream applications. 

Education and Professional Qualifications 

• Advanced business analysis certification (e.g., CBAP) preferred. 

• Relevant degrees in Business Administration, Computer Science, or related fields are advantageous. 

Join us! A powerful combination
It’s never been a more exciting time to join our organisation with over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.
 

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!