Payroll ORM

Requisition ID:  7172

Each one of us brings something different to Vistra, working as one team to deliver the right solution.That’s why our clients choose to work with us – the power of our combined skills makes us unstoppable.Vistra offers a unique platform for our clients and our people to seize the world of opportunities.At the heart of everything we do are our core values:Committing to clients, Working as ONE Vistra, Empowering people and Doing the Right thing.

Why Vistra


At Vistra, we believe our clients’ businesses and people can make a difference in the world. That’s why our work is focused on helping our clients act with confidence and speed to seize opportunity wherever it arises. As a global corporate service provider and fund administrator with more than 5,000 professionals in over 45 jurisdictions, we empower legal entities globally to work smarter, grow faster, act responsibly, protect capital and scale across borders — by doing what we do best: reducing risk and enhancing efficiency.


We support our clients over six sectors: Private Equity, Real Estate, Capital Markets, Corporate, Company Formation and Private Wealth and deliver value across three service lines:


  • Governance, Risk and Compliance
  • Advisory and Transaction Support
  • Finance, Accounting and Administration


We grow when you grow, and we succeed when we work together across boundaries and borders, as one team. So, our promise to our clients is the same to you: working together, we will give you the confidence, the tools and the support to achieve your ambitions and leverage your unique skills — to seize your opportunity and help make a difference in the world.


You can also check out our LinkedIn Life page and our About us page to get a sense of Vistra’s culture and our values.


So, what do you think? If you are excited about working with us and think you can get the job done but not quite sure if you meet all the requirements 100%, we want to encourage you to give it a try OR have an informal chat with one of our Talent Acquisition representatives.     


Our opportunity for you:


Vistra US is currently recruiting for a Payroll ORM.


Purpose of Role:                              

To link strategy to delivery excellence. Using Service Delivery knowledge & expertise to implement 3 key business strategies. These strategies will require identifying who will need to be involved, and what their departments will need to do to deliver the initiatives. The ability to add organisational understanding of culture and other people factors, the role will coordinate:

  1. A Service Delivery Excellence Model . developing a global program where global standards are implemented in every Vistra office. These standards developed to ensure a basic principle of Business continuity is put in place and can be supported by a network of global resources able to support both within there area of expertise (country level understanding of Payroll, Plus management skill sets to support other countries where necessary)
  2. Regional Onboarding. Support the set up of new clients by coordinating regional activity to the agreed timescales
  3. Own Specific Global Payroll clients relationship and service management    

The role will require building deep domain understanding of local office capability. Having the ability to offer guidance and support in building both service quality and long term capability resilience.  



The position will be within the Originating Markets traditional Relationship Management business units but reporting to the Director of Global Client Payroll and / or key Global Resources. The primary role will require strong client engagement, strong Global Delivery Knowledge and understanding, internal stakeholder management and strong communication skills across many differing cultures.


The role will require a strong background in Global Payroll Delivery. Understanding how to develop and implement Global Standards that ensures both delivery resilience and managing risk mitigation strategies when issue arise.


In times of ‘Crisis’ this role ill become the Single point of contact for both internal and client stakeholders. So a ‘cool head’ under pressure is necessary to assist in local recovery of under performance whilst providing client communication of resolution activity and next steps.   


Key Responsibilities:                                  

  • At a regional level build a network of support and communication processes to ensure remote country teams are able to be supported, coached and mentored
  • Develop a standard global target operating model for the Vistra Payroll Office
  • Develop a deep domain understanding of local capability. Building a strong working relationship to support both local and global business needs
  • Build a strong communication methodology to ensure effective communication to key stakeholders
  • Be able to provide confidence in local service delivery by offering insights into local capability / capacity planning and risk mitigation as the payroll business grows
  • Own specific payroll clients (Large Payroll Only Clients) ensuring high levels of service quality
  • Manage projects to timescales 
  • Interaction with IT, external providers including:
  • Challenge, validation, and support of solutions/designs proposed
  • Monitoring quality/fitness for purpose of developments
  • Mentoring & staff development
  • Working with Project Managers to identify and mitigate Issues & risks
  • Reporting & escalation of concerns & issues and develop necessary plans to mitigate including developing a clear ‘business continuity strategy across all agreed regional locations
  • Work closely with ALL client facing resources to ensure client issues are understood and proactive action taken


Attributes/Technical Skills                                     

  • Self-organization / time management:
  • Organized and executes tasks within the defined timeframe,
  • Delivers outstanding work to tight deadlines and manage a diverse workload,
  • Pays attention to detail and delivers high quality work products.
  • Strong Communication skills: presents and communicates effectively
  • A minimum of 10 years’ experience in a relevant environment including experience as Service Manager
  • Ideally 10+ of payroll / HR experience working in a client-facing environment, with a good track record of delivering against client requests.
  • Ideally 10+ years of experience in an operations related environment, with a prove ability to deliver cost effective solutions and service design


Relevant Experience                       

  • Global Payroll Delivery Expertise
  • Experience building relationships and gaining credibility with all levels of an organization
  • Demonstrated experience with working with diverse operational teams
  • Experience in relationship management, including partnering with internal partners


Education and Professional Qualification                       

  • English plus suitable local language skills an advantage
  • Proficient in Payroll Services 


Join US!


Our promise to our clients is simple: we help them seize opportunity and make a difference in the world. It’s the same to you.


Make a difference — seize your world of opportunity with Vistra!



Bring Your Whole Self to Work

We’re passionate about Diversity and Inclusion at Vistra.We believe that everyone is equal and unique, and by embracing diversity it makes us better company.This creates an environment where anyone, from any background, can do their best work; Vistra is for the ambitious, the entrepreneurial, the bold.


Boston, US

Department:  Commercial (B301002)

Nearest Major Market: Boston

Job Segment: Recruiting, Relationship Manager, Compliance, Human Resources, Customer Service, Legal