Associate

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Associate. Reporting to the Associate Director, this full-time and permanent position is based in Hong Kong, allowing you to make a significant impact to our growth.

Key responsibilities:

• Provide quality customer service at counter, call centre and back office, with efficient and good manner
• Handle and follow up transaction, enquiries and complaints in efficient and effective manner with strong attention to details
• Ensure completeness and accuracy of transaction/data input and resolving discrepancies
• Deliver services and solutions by understanding customer needs and handle enquires and resolve problems/discrepancies promptly and effectively
• Ensuring all transactions and enquiries are processed/handled in accordance with relevant regulatory requirements, internal operational procedures and company policies
• Maintain a professional investor communication service and be knowledgeable about the share registry services
• Support management in other tasks / ad hoc projects as assigned
• Coordinate with internal departments for ensuring total investor’s satisfaction

Key requirements:

• Higher Diploma / associate degree or above
• At least 3 years relevant experience in customer services, preferably in financial / securities industry
• Good understanding of local securities markets
• Customer centric mindset with commitment to deliver quality service; be rigorous in handling transactions and attention to detail
• Good interpersonal and communication skills with fluency in Cantonese and English. Putonghua is a definitive advantage.
• Self-motivated, proactive and a good team player; able to work under pressure
• Conversant with MS Word, Excel and Chinese word processing
• Candidate with less experience will be considered for an Associate role

Company Benefits:

At our HK office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and celebration leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work. 

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!