Job Description Template

Job Title

Associate Team Leader – Client Services

Location

Mauritius

Remote/Hybrid

R&AW:(20%-80% of the time work is carried out in a location other than an office)

Travel required

Yes - Home>Office>Home

Business Unit and Sub-BU

Fund

Department

Accounting

Level and Grade

A3

Reporting to

Shabbir Jepaul

Purpose of Role

Supervising, guiding and leading a team of administrators

Scope

Mauritius

Key Responsibilities

Leading a team of 5 to 6 Client Service Administrators – oversee their deliverables and work in close collaboration with the different team members to complete daily tasks

•              Ensure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate.

•              Accurate processing and supervision / validation and reconciliation of investors’ dealing instructions and payments.

•              Monitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors.

•              Periodic Investor Reporting (OE and CE Funds).

•              Maintenance of share registers and investor contacts on different investor platforms.

•              Provide support to different teams on intricate issues regarding Customer Due Diligence on new investors, transfer of Shares, subscription and redemption process.

•              Ensure accuracy of all reporting carried out by the Investor Services Team.

•              Ensure all reporting, both internal and client deadlines, are adhered to.

•              Coach staff on the processes, standards and systems in place.

•              Ensure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 – SSAE18 Standards.

•              Following the business processes as defined and help improving such processes on an ongoing basis.

•              Organizational skills in order to manage multiple tasks in a fast-paced, time sensitive environment.

•              Flag and escalate client issues in a timely manner.

•              Provide input to the appraisal of junior staff members.

•              Review the work of the junior staff prior to handing over internally or to clients.

•              Communicate with clients and investors on a day to day basis concerning ongoing work.

•              Ensure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs.

Attributes/

Technical Skills

[Include core competencies, and add specific technical skills required for the job; indicate specific language requirement, if applicable.]

Essential: Previous experience as senior in the administrative function, good understanding of the regulatory framework in Mauritius, including corporate and AML laws. Good track records in the client services cluster.

Desirable: Very good understanding of the various fund structures.

Relevant  Experience

[Relevant experience (number of years and type of experience) required to do the job, based on job requirement, and not based on current role holder.]

Essential: 5 years of experience in the administration of global business entities, in particular fund structures, and previous experience in a senior role.

Desirable: Previous experience as senior administrator

Education and Professional Qualification

[State minimum education/qualifications required and not based on current role holder, e.g. degree in accounting and a Certified Public Accountant.]

Essential: Degree in accounting, finance, or management