It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Associate Director - Private Wealth. Reporting to the Executive Director Private Wealth, this full-time and permanent position is based in Jersey, allowing you to make a significant impact to our Private Wealth team and its’ growth.

Key responsibilities:

• Oversee the management of contractual relationships and operational delivery of Services.
• Serve as a primary point of contact for key client relationships and ensure client satisfaction.
• Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Review legal and tax advice where appropriate to Service delivery team client portfolio and be able to interpret and implement, as required.
• Preparation or review of reports for management and board reports, meetings, as required.
• Assist direct Sector Head with the review and preparation of the annual budget for the Service line.
• Maintain tight control over the project schedule, risks, scope of work and budget and ensure that operational teams and subcontractors have a clear understanding of client requirements.
• Ensure all work performed by Service delivery team is invoiced accurately and in line with client contracts, providing training or guidance to Services delivery team to maximise recoverability, working in an efficient manner so as to minimise write-offs across the team and maintain KPIs.
• Responsible for the finance function for any outstanding client debt and debt recovery, ensuring client invoices are distributed in a timely manner to reduce recovery time.
• Responsible for the review and implementation of annual fee increases.
• Support Service delivery lead as a contact person for escalations and ensure client satisfaction.
• Oversight of team client relationships to builds and maintains strong relationships with clients as well as other teams, recognising weaknesses or improvements and providing advice and support.
• Ensure the team has the appropriate level of technical expertise, qualifications, and experience to provide the Service and ensures this remains up to date through relevant CPD. 
• Identify opportunities to promote the organisation's capabilities to clients, identify sales opportunities or initiatives to be forwarded to the Sector Head or New Business to achieve contract extensions or additional business within the account(s) or wider business.
• Support Senior Manager/Manager and Sector Head to ensure the improvement of the team’s total Service delivery to clients.
• To be the process owner and Jersey business lead of the Service and be responsible for the approval of any changes to processes for the Service.
• Encourage and contribute to continuous improvement to the Service.
• To participate and be involved in both regional and group initiatives and projects relevant to the Service where appropriate.

SLA Management

• Undertake detailed planning to ensure that operational capacity matches demand.
• Monitor SLA delivery to ensure that all agreed Service levels are met or exceeded.  
• Flag and contribute to solutions for any anticipated SLA issues in a timely manner to the Sector Delivery Lead so that a resolution can be agreed.
• Responsible for all vendor relationships relevant to the Service to ensure SLAs are met and compliance requirements adhered to.
• Decision maker on fee, debt and Service disputes within approved limits.

HR Management

• Manage recruitment, illness management and performance appraisal in cooperation with the HR team.
• Professional knowledge is up to date and being shared with team members.
• Aims to achieve management and processing of activities in the most cost optimised manner – pro-active in drive towards scale and cost optimisation.
• Resource management, including new hires, utilisation and migration of activities to the GSC and team structure.
• Manage the CPD programme for your operation to required levels for the Service. 

Reporting & Compliance

• Preparing management and board reports.
• Liaising with Senior Management / Sector Leads across the organisation.
• Supporting the financial month end process where necessary.
• Ensuring all regulatory submissions are managed and compliant with the relevant standard and filed within the required deadline.
• Works closely with Internal audit/Compliance to improve and maintain strong control environment.
• Works closely with key stakeholders (e.g. Legal, Risk and Compliance) to ensure that all processes remain compliant. 
• Ensures the compliant use and ongoing monitoring of supplier relationships required to the deliver the Service.
• Responsible for notifications to insurers and regulators as appropriate.

Signing Powers

• Act as a Director on Vistra Nominee & Corporate Board companies
• “A” signatory of Vistra (Jersey) Limited 

Attributes / Technical Skills:

• Excellent written and verbal communication.
• Strong management and leadership skills with a drive to creating and instilling a high-performance culture.
• Business development 
• Willingness and ability to travel to meet with clients, advisors and prospect clients to manage, enhance and develop business. 
• Strong management skills with a drive to creating and instilling a high-performance culture.
• Customer service oriented with a passion for consistently exceeding client expectation.
• Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
• Sound knowledge of software packages, i.e. Microsoft Office.
  Sound knowledge of relevant regulatory requirements and standards.
  To live and breathe Vistra Values.

Relevant Experience & Qualifications:

Communication & Administration

• leading role in clear and effective communication with department and across Vistra.
• strong and pro-active communicator to various stakeholders, including colleagues, clients, auditors and suppliers.  
• strong skills in relation to reviewing or drafting complex minutes.
• ability to review and interpret contractual documents (deeds, agreements etc.).
• ability to review and interpret financial statements.

Team leadership qualities 

• lead by example, management, behavioural and punctuality.
• translates mission, strategy and policies into team actions and provide guidance.
• communicates in such a way that team and colleagues are energised and motivated.
• ensures that all supporting information or data is in place to execute the strategy.
• promote the Vistra policy and values (internal/external).
• introduction and supervision of risk awareness at all levels in the business unit.
• Individual leadership and delegating
• keeps team members responsible for performance and results and emphasizes their own responsibility in monitoring progress.
• measures performance in a clear and consistent way.
• provides timely and clear feedback to improve performance and results.
• supports and mentors team members.
• guidance and encouragement to the team to realise objectives and their personal development.

Presence during meetings

• confident to take initiatives where needed and chair team or client meetings.
• strong contribution during client meetings, both in person or video. 
• able to contribute to a tactical solution in conflict situations.

Qualifications

• Minimum 5 years relevant experience with at least 3 years at Senior Manager level
• Ideally to hold JFSC Table 4 qualification, minimum Table 5 qualification.