Associate, Account Management

It’s never been a more exciting time to join Vistra.   

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.  

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Associate, Account Management. Reporting to the Assistant Manager, Account Management this full-time and permanent position is based in Indonesia and offers regional coverage, allowing you to make a significant impact to our Service & Delivery Department and its’ growth.

Key responsibilities:

• Coordinate, manage and oversee the ongoing Accounting, Tax, and Payroll service line; 
• Managing the accounts of accounting, tax, and payroll clients handeled under the responsibility, have agood understanding and updated with status for other accounts handled by other colleagues;
• Understand and analyze client's business needs, requirements, and providing advise to clients on their needs related to the accounting, tax, and payroll services;
• Facilitating communication and coordination between clients and internal teams
• Monitoring client accounts and reporting on performance
• Focusing on client retention and contract renewals;
• To ensure that the team submits the required reporting to and on behalf of client are accurate, in a timely manner, and in compliance with the policy and regulation of Indonesian Government including tax authority and social security institution;
• Retaining clients and seeking opportunities for account expansion;
• Assessing client needs and recommending appropriate solutions; 
• Tracking client performance and generating reports and participate in account receivable function to create and manage invoices to be submitted to clients;
• Staying updated on market trends and industry knowledge;
• Collaborating with internal teams for seamless client support; 
• Acting as a customer advocate within the organization.

 Attributes & Skills:

• Accounting knowledge, including financial statements and tax regulations;
• Detail-Oriented;
• Excellent in Verbal and Written English Communications;
• Familiarity with accounting software and payroll systems;
• Proficiency in tax and payroll administration and related laws
• Attention to detail and confidentiality
• Problem-solving abilities in complex situations
• Time management for multiple client accounts and deadlines
• High level of initiative;

Relevant experience:

• Minimum 1-3 years of working experience in the same field

Education/Professional Qualifications:

• Bachelor’s Degree in Accountancy/Management/Finance;
• Brevet A & B is a plus;
• Member of CPA and/or CA is an added value.

Company Benefits:

At our Indonesia office we always put our Colleague’s well-being first. 

We provide medical insurance for in-patient and out-patient which covers dependents up untill 3 children. 

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!