Assistant Manager - Funds, Real Assets

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as Assistant Manager - Funds Real Assets. Reporting to the Senior Manager, Real Assets, this full-time and permanent position is based in Vistra Jersey allowing you to make a significant impact to our Real Estate business and its’ growth. 

Purpose of Role:

• Responsible for a rapidly growing Tier 1 Fund relationship, which includes client relationship management (CRM), revenue generation as well as managing day-to-day service delivery needs, in accordance with the departments’ service standards and company policies and procedures. 
• Responsibility will be a mixture of direct responsibility as co-lead CRM or support Directors (including deputise/co-manage) with select high value and key relationships. 
• In either capacity, will proactively develop existing client relationships and support new business commercial activities to develop new relationships. You will:
  
  • act as an Authorised Signatory as required.
  • be owner and have responsibility for the service delivery of the Service to your designated client portfolio.
  • manage and be responsible for select Service Delivery personnel who deliver this service to clients.
  • responsibility for the profitability and financial performance of the Service.
  • assist with the creation and meeting of industry beating SLAs, plus the KPI's to monitor performance against them for the Service.
  • assist with the process owner for the Service.

Scope:

• For your designated client portfolio, you will:
  
  • be responsible for the service delivery of all services sitting within the Service Family as more clearly defined in the Vistra Service Navigator.
  • be responsible for the achievement of revenue targets for the Service.
  • be responsible for the achievement of EBITDA targets for the Service

Key Responsibilities:

• Serve as a primary point of contact for key client relationships and ensure client satisfaction.
• Manage the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Ensure all work performed is invoiced on time and in line with client contracts.
• Be jointly responsible with the finance function for any outstanding client debt.
• Be responsible for the implementation of annual fee increases.
• Serve as primary contact person for escalations and ensure client satisfaction.
• Ensure the team builds and maintains strong relationships with clients as well as other teams and provides day-to-day assistance, advice and support.
• Ensure the team has the appropriate level of technical expertise, qualifications and experience to provide the Service and ensures this remains up to date through CPD. 
• Promote the organisation's capabilities to clients, identify sales opportunities to be forwarded to the relationship managers and achieve contract extensions or additional business within the account(s).
• To participate and be involved in both regional and group initiatives and projects relevant to the Service.

HR Management:

• Recruitment, illness management and performance appraisal are managed in cooperation with the HR team.
• Professional knowledge is up to date and being shared with team members.
• Aims to achieve management and processing of activities in the most cost optimised manner - drives towards scale and cost optimisation.
• Resource management, including new hires, utilisation and migration of activities to the SSC and team structure.
• Manage the CPD programme for your operation to required levels for the Service. 

Reporting & Compliance

• Ensuring all regulatory submissions are compliant with the relevant standard & filed within the required deadline.
• Works closely with Internal audit/compliance to improve and maintain strong control environment.
• Works closely with key stakeholders (e.g. Legal, Risk and compliance) to ensure that all processes remain compliant.

Signing Powers

• ‘C’ signatory of Vistra Funds Services Limited

Attributes / Technical Skills:

• Excellent written and verbal communication.
• Willingness and ability to travel to meet with clients, advisors and prospect clients. 
• Strong management skills with a drive to creating and instilling a high-performance culture.
• Customer service oriented with a passion for consistently exceeding client expectation.
• Keen eye for detail and ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
• Sound knowledge of software packages, i.e. Microsoft Office.
• Sound knowledge of relevant regulatory requirements and standards.
• To live and breathe Vistra Values.
   

Relevant Experience:
 

Communication:

• takes a leading role in clear and effective communication with department and across Vistra.
• is a strong communicator to various stakeholders, including colleagues, clients, auditors and suppliers.                                                                                                                            
• team leadership qualities:
• translates mission, strategy and policies into team actions.
• communicates in such a way that organisation is energised and motivated.
• ensures that all supporting issues are in place to execute the strategy.
• propagates the Vistra policy and values (internal/external).
• introduction and supervision of risk awareness at all levels in the business unit.
• Individual leadership and delegating:
• keeps team members responsible for performance and results and emphasizes their own responsibility in monitoring progress.
• measures performance in a clear and consistent way.
• provides timely and clear feedback to improve performance and results.
• supports and mentors his/her team members.
• enables the team to realise objectives.

Education and Professional Qualifications:

• Minimum 4 years relevant experience 
• Ideally to hold JFSC category A, Table 4 qualification 
• Relevant professional qualification, ideally degree level or equivalent

Company Benefits:

• Annual Leave 175 hours (5 weeks)
• Private Medical Insurance subject to underwriting
• Eligible to join pension plan on the 1st of the whole month you join the company:
  Option 1: 0% employee and 5% employer
  Option 2: 2% employee and 7% employer
• Death in service insurance
• Group income protection insurance (subject to conditions)
• 1 professional subscription per year
• Flu inoculations offered once a year in the Autumn

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!